At a Glance
- Tasks: Serve customers, keep shelves stocked, and deliver exceptional service in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer, known for its commitment to quality and service.
- Benefits: Flexible hours, training opportunities, and a chance to be part of a dynamic team.
- Other info: Embrace a vibrant work culture with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences and promoting amazing food products.
- Qualifications: Strong communication skills, digital confidence, and a passion for customer service.
The predicted salary is between 13 - 16 € per hour.
Work Pattern:
- Week 1: Tuesday 17:30-21:30
- Wednesday 17:30-21:30
- Thursday 17:30-21:30
- Week 2: Friday 15:30-19:30
- Saturday 06:00-10:00
- Sunday 12:00-16:00
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Lower Earley Simply Food in Reading employer: Marks & Spencer Plc
At M&S, we pride ourselves on being a dynamic and inclusive employer that values every team member's contribution. As a Customer Assistant in our Lower Earley Simply Food store, you'll enjoy a vibrant work culture that encourages collaboration and personal growth, alongside competitive benefits and flexible working options. Join us to be part of a forward-thinking team that is committed to delivering exceptional customer experiences while embracing innovation in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Lower Earley Simply Food in Reading
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in a busy store. Being able to demonstrate your ability to stay calm and helpful under pressure is key.
✨Tip Number 3
Be flexible and ready to adapt! M&S values team players who can jump into different roles as needed. Show that you’re up for the challenge and can handle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your enthusiasm for the role and how you can contribute to the M&S team. We can’t wait to see your application!
We think you need these skills to ace Customer Assistant - Food - Lower Earley Simply Food in Reading
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and what excites you about working in the M&S Food section. We want to see your enthusiasm shine through!
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We’re looking for down-to-earth colleagues who can deliver five-star service, so share examples of how you've gone above and beyond for customers.
Be Flexible and Adaptable:Since no two shifts will look the same, it’s important to show us that you can adapt to changing situations. Talk about times when you’ve had to think on your feet or adjust your approach to meet customer needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion for the brand and your commitment to delivering excellent customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a challenging issue. This will highlight your ability to thrive under pressure and your dedication to making customers feel valued.
✨Show Your Flexibility
Since the role requires adaptability, be ready to discuss how you've successfully managed changing priorities in previous jobs. Share specific instances where you had to adjust quickly to meet customer demands or tackle unexpected challenges.
✨Embrace Digital Tools
Familiarise yourself with digital tools like the Sparks App and any other technology used in retail environments. Mentioning your comfort with these tools during the interview will demonstrate that you're ready to enhance the customer experience and contribute to the store's success.
