At a Glance
- Tasks: Drive quality excellence and support compliance at our Distribution Centre.
- Company: Join M&S, a leading omnichannel retailer transforming the supply chain.
- Benefits: Enjoy a 20% discount, competitive holidays, and 24/7 wellbeing support.
- Other info: Be part of an inclusive team with excellent career growth opportunities.
- Why this job: Make a real impact on product quality and customer satisfaction.
- Qualifications: Experience in automated warehousing and strong analytical skills required.
The predicted salary is between 27000 - 30000 € per year.
At M&S, we are transforming our supply chain from “factory to floor” as part of our ambition to become a leading omnichannel retailer. Our Distribution Centres are at the heart of this transformation, playing a critical role in ensuring customers can access the products they want, when and how they want them.
The key focus of this role is to drive quality excellence across our Distribution Centre. As a Quality Assurance Technician, this position works closely with the Quality Manager to support site operations in maintaining and enhancing high standards, improving processes, and ensuring all products consistently meet established quality benchmarks. This role is integral to delivering defect‑free products to customers, helping the business consistently exceed expectations through a strong commitment to accuracy, compliance, and continuous improvement.
We are looking for someone who works in a collaborative way and is a customer‑focused professional with strong experience in automated warehousing environments and systems such as WMS and WCS, combined with a solid understanding of Health & Safety practices. They will bring strong analytical capability, excellent communication skills, and a proactive approach to building relationships, driving continuous improvement, and supporting operational success.
The salary for the role is £27,000 to circa £30,000 dependent on experience and the working hours are Monday to Friday, 6:00 to 18:00pm. We have 2 vacancies one on WK 1 Days and one on WK 2 days; please state your preference when applying.
What you’ll do
- Support development and maintenance of Quality Assurance (QA) and Compliance Standards
- Drive Quality Assurance across product, process compliance (Standard Operating Procedures) and associated governance and reporting
- Review quality and compliance performance and compile reports, highlighting potential risks and issues
- Act as a contact point for operations in relation to QA and Compliance, including project involvement
- Actively seek opportunities for new ways of operating to deliver QA and Compliance improvements
- Support and upskill colleagues to embed this on site and in the wider business
Who you are
- Strong knowledge of automated warehousing environments, including WMS/WCS, with a clear understanding of operational processes and Health & Safety standards
- Advanced analytical skills, with the ability to manipulate, interpret, and present data using Microsoft Excel and Power BI
- Collaborative and influential team player, skilled in building relationships, managing stakeholder expectations, and working towards shared goals
- Confident communicator who adapts style to suit different audiences and is comfortable providing feedback or raising potential risks to operations, safety, or customer experience
- Customer‑focused and improvement‑driven, demonstrating flexibility to support operational needs, contribute to training, and continuously enhance service delivery
What’s in it for you?
Working at M&S means being part of something bigger—helping to deliver quality, value and service to millions of customers every day. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market‑leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
Quality Technician - WK 1 & WK 2 Days Onsite employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous improvement. Our Distribution Centre in Castle Donington is not only pivotal to our supply chain transformation but also provides employees with extensive growth opportunities, competitive benefits, and a strong commitment to inclusivity and well-being. Join us to be part of a forward-thinking team dedicated to delivering quality and service to millions while enjoying perks like a generous colleague discount, tailored training, and comprehensive support for your personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Technician - WK 1 & WK 2 Days Onsite
✨Tip Number 1
Get to know the company! Research M&S and their supply chain transformation. Understanding their goals will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Quality Technician, you'll need to adapt your style for different audiences. Try role-playing with a friend or family member to get comfortable providing feedback and discussing quality assurance topics.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. Bring examples of reports or analyses you've done, and be prepared to explain your thought process.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, make sure to mention your preferred working week when you apply, so they know exactly what you're looking for.
We think you need these skills to ace Quality Technician - WK 1 & WK 2 Days Onsite
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Technician role. Highlight your experience in automated warehousing and any relevant quality assurance skills. We want to see how you can contribute to our mission of delivering defect-free products!
Showcase Your Analytical Skills:Since this role requires strong analytical capabilities, don’t forget to mention your experience with data manipulation and tools like Excel or Power BI. We love seeing how you can interpret data to drive quality improvements!
Be Clear About Your Preferences:Remember to state your preference for WK 1 or WK 2 days in your application. It helps us understand your availability and shows that you’re keen on joining our team at M&S!
Prepare for the Numerical Assessment:As part of the application process, you'll need to complete a numerical reasoning assessment. Brush up on your maths skills so you can ace it! We’re excited to see how you can think critically under pressure.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Quality Standards
Before the interview, brush up on quality assurance standards relevant to the role. Familiarise yourself with M&S's commitment to quality and compliance, and be ready to discuss how you can contribute to maintaining these high standards.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical capabilities, especially with tools like Microsoft Excel and Power BI. Think of examples where you've used data to drive improvements or solve problems in previous roles, as this will resonate well with the interviewers.
✨Emphasise Collaboration
Since the role requires working closely with the Quality Manager and other teams, be ready to share experiences that highlight your collaborative skills. Discuss how you've built relationships and worked towards shared goals in past positions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to quality assurance. Think about potential risks in a distribution centre and how you would address them, showcasing your proactive mindset and commitment to continuous improvement.
