Programme Manager - Dropship

As we turbocharge M&S.com we need to build on our latest fulfilment capability to enable us to introduce new product categories and reach the scale of our growth ambitions for our online business. You will play a key role in the delivery of a complex, business wide change programme known as Dropship – a method whereby a brand we partner with will pick, pack and dispatch their product on M&S’s behalf. You will work closely with various workstream owners across the business to ensure the overall programme outcomes are landed successfully.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. Please note this role is a 12 month maternity cover.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you’ll do

You will be experienced in landing transformational change programmes in a Retail Ecommerce environment. You will be proficient in various project management approaches, but more importantly you will be hands on and able to apply the theory in a practical and pragmatic way to deliver business results.

• Project management of numerous initiatives within the overall Dropship programme.
• Provide support and challenge to work-stream owners.
• Accountable for ensuring there are effective controls and plans in place for workstream deliverables.
• Provide appropriate governance for workstreams, feeding into overall programme governance approach.
• React to changing business needs, prioritising activities and troubleshoot to resolve issues.
• Ensure stakeholders are fully engaged, understand their role and have clarity of the plan including timescales for delivery.
• Feed into communications and engagement with wider business areas to ensure programme is well understood and supported.

Who you are

• Demonstrable knowledge of agile, product, project, programme and change methodologies.
• Proven track record in project delivery roles.
• Experience working in an eCommerce retail environment with knowledge of the eCommerce market and trends.
• Exceptional Stakeholder management and communication skills.
• Strong understanding of end-to-end retail business, understanding the pressures and incentives that drive different parts of the business.
• Aptitude for and strong experience of managing successful large or complex programmes/projects through the full development lifecycle.
• Ability to think logically, analyse situations and problem solve to keep initiatives on track.
• The ability to build strong working relationships with people in a wide variety of roles, dealing with difficult issues or conflict in a collaborative way.
• Ability to work under pressure and successfully prioritise and make trade-offs, with strong attention to detail and quality of output.
• Good working knowledge of Microsoft Office with particular focus on PowerPoint and Excel.

Everyone's Welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.