At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and drive sales.
- Company: Join M&S, a dynamic and inclusive retail leader transforming the shopping experience.
- Benefits: Enjoy 20% discount, bonuses, pension scheme, and extensive training opportunities.
- Other info: Be part of a diverse team committed to making a positive impact.
- Why this job: Shape the future of retail while developing your leadership skills in a supportive environment.
- Qualifications: Experience in retail leadership and a passion for great service are essential.
The predicted salary is between 30000 - 40000 £ per year.
M & S Retail Leadership
We’re looking for passionate, people‑focused leaders to join our stores at Team Manager, Deputy Store Manager, and Store Manager level across our Cotswold Region which includes Oxford, High Wycombe, Reading, Windsor areas.
Team Manager
What You’ll Do
- Lead, coach, and develop your team to deliver outstanding customer service and strong commercial results.
- Use data and insight to drive performance, maximise sales, and improve service standards.
- Create an inclusive, high‑energy environment where colleagues feel supported and motivated.
- Manage performance effectively, providing clear feedback and guidance to help your team grow.
- Support delivery of store priorities, embracing change and new ways of working.
What You Will Bring
- Experience leading teams in a fast‑paced retail or customer‑focused environment.
- Strong commercial awareness and confidence using data to make decisions.
- Ability to coach and develop others with clarity, empathy, and accountability.
- Confidence in having constructive and sometimes challenging conversations.
- A resilient, adaptable mindset with strong digital confidence and a passion for great service.
Deputy Store Manager
What You’ll Do
- Support the Store Manager to lead the store, driving performance across commercial, operations, people, and visual standards.
- Deliver results through effective planning, performance management, and clear accountability.
- Lead large teams, ensuring high standards, pace, and consistent execution across all areas.
- Use data, insight, and digital tools to improve decision making and drive performance.
- Build strong partnerships across your store, region, and wider business to enable transformation and growth.
What You Will Bring
- Proven leadership experience managing large teams in a fast‑paced retail environment.
- Strong understanding of end‑to‑end store performance and how to deliver impact.
- A confident communicator who can influence, challenge, and engage teams effectively.
- Resilience and adaptability, with the ability to balance strategic priorities and operational detail.
- Strong planning and performance management capability, with a focus on delivering results at pace.
Store Manager
What You’ll Do
- Lead your store with full accountability for commercial performance, customer experience, and operational excellence.
- Set clear direction and high standards, ensuring delivery across all aspects of store performance.
- Build and develop a high‑performing leadership team, driving engagement and capability.
- Use data and insight to shape strategy, improve performance, and deliver sustainable growth.
- Collaborate across your region and the wider business to deliver transformation and continuous improvement.
What You Will Bring
- A proven track record of leading large, high‑performing teams in a fast‑paced retail environment.
- Strong commercial acumen, with the ability to deliver results across all areas of store performance.
- Excellent communication and leadership skills, with the ability to inspire and influence at all levels.
- Strong planning, organisation, and performance management capability.
- Confidence using digital tools and data to drive decisions and coach others.
Benefits
Being a part of M &S is exactly that – playing your part to bring the magic of M &S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
We offer:
- 20% colleague discount across all M &S products and many third‑party brands for you and a member of your household.
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M &S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Legal Notice
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M &S. Are you ready for it? Take Your Marks and apply today.
equal opportunities statement
We are an equal opportunities employer and welcome all people, regardless of age, sex, gender identity, race or disability. You will never be monitored or be under the same personal or professional considerations and neutrality in your hiring.
process of recruitment
This is the conclusion of the recruitment process. Should you be pleased, additional support will be provided.
Store Manager, Deputy Store Manager & Team Manager - Home Counties North Region in Oxford employer: Marks & Spencer Plc
Marks & Spencer Plc is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Salford. Employees benefit from a competitive package, extensive professional development opportunities, and the chance to lead cutting-edge HR technology initiatives, making it a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager, Deputy Store Manager & Team Manager - Home Counties North Region in Oxford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marks & Spencer Plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marks & Spencer Plc!
We think you need these skills to ace Store Manager, Deputy Store Manager & Team Manager - Home Counties North Region in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marks & Spencer Plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marks & Spencer Plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marks & Spencer Plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marks & Spencer Plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
