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- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Dynamic work environment with a supportive team culture.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern:
- Week 1: Sunday 0700-1500
- Week 1: Monday 0500-1300
- Week 1: Wednesday 0500-1300
- Week 1: Thursday 0500-1300
- Week 1: Friday 0500-1300
- Week 2: Monday 1400-2200
- Week 2: Tuesday 1400-2200
- Week 2: Wednesday 1400-2200
- Week 2: Friday 1400-2200
- Week 2: Saturday 1400-2200
Responsibilities:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call‑outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Oxford employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the responsibilities of the Shift Lead role, like leading a team and ensuring a great customer experience.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Oxford
Some tips for your application 🫡
Show Your Leadership Skills: As a Shift Lead, we want to see how you can lead a team effectively. Share examples of when you've taken charge in previous roles, especially in fast-paced environments. Highlight your ability to coach and motivate others!
Be Specific About Your Experience: When detailing your past work, be specific about your responsibilities and achievements. We love numbers, so if you improved sales or efficiency, let us know the figures! This helps us see the impact you've made.
Tailor Your Application: Make sure your application speaks directly to the job description. Use keywords from the listing, like 'operational responsibility' and 'customer service', to show that you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you'll get all the info you need about the role and our company. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Schedule
Familiarise yourself with the work pattern outlined in the job description. Be ready to discuss how you can manage your time effectively across those shifts, especially the early starts and late finishes. This shows you're serious about the role and understand the commitment involved.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to show that you can lead a team effectively. Prepare examples from your past experiences where you've successfully coordinated a team or improved productivity. Highlight your ability to coach colleagues and create a positive atmosphere.
✨Customer Service is Key
Role modelling great customer service is crucial for this position. Think of specific instances where you've gone above and beyond for customers. Be ready to share these stories during the interview to illustrate your commitment to excellent service.
✨Be Ready for Operational Questions
Expect questions about operational tasks like stock management and store presentation. Brush up on best practices for maintaining a clean and safe environment. Showing that you understand the importance of these processes will set you apart as a candidate.
