Work Pattern
- Week 1: Monday 06:00 – 14:00, Tuesday 06:00 – 14:00, Wednesday 06:00 – 14:00, Friday 06:00 – 14:00, Saturday 06:00 – 14:00
- Week 2: Sunday 07:00 – 15:00, Tuesday 06:00 – 14:00, Wednesday 06:00 – 14:00, Thursday 06:00 – 14:00, Friday 06:00 – 14:00
Purpose of the Shift Lead role
To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resources to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Responsibilities
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Play a part in creating a great team atmosphere that is inclusive of everyone.
- Model great customer service.
- Model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Be a key holder and answer call outs as required.
- Handle tasks related to opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
