At a Glance
- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, training opportunities, and a vibrant work environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, great communication skills, and digital confidence.
Work Pattern: Tuesday 11:00-15:00, Friday 11:00-15:00, Saturday 11:00-15:00. Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our café, where you will become a champion of our delightful food and drink offerings, offers, and services. We are seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You will be a brand ambassador who is ready to recommend and promote our delicious café menu. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us. Being digitally confident is essential. You will utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers do not wait while maintaining high standards in food safety and hygiene consistently. You will be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You will take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Cafe - Oxford employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our café in Oxford, you'll enjoy opportunities for personal growth while working in a dynamic environment that champions customer service and innovation. With a commitment to employee development and a focus on sustainability, joining our team means being part of a forward-thinking company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Oxford
✨Tip Number 1
Get to know the café and its offerings inside out! Familiarise yourself with the menu and any promotions. This way, when you chat with customers, you can confidently recommend items and show off your passion for food and drink.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you're comfortable using any tech tools that might come into play. Whether it’s digital menus or in-store devices, being tech-savvy will help you enhance the customer experience.
✨Tip Number 3
Show off your teamwork skills! Being a team player is crucial, so during your interactions, highlight your ability to support colleagues and create a positive environment. Share examples of how you've worked well in teams before.
✨Tip Number 4
Flexibility is your friend! Be ready to adapt to different roles within the café. When chatting with us, mention your willingness to take on various tasks and how you thrive in dynamic environments. It shows you're ready to roll up your sleeves!
We think you need these skills to ace Customer Assistant - Cafe - Oxford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to share your knowledge of the latest food trends with our customers.
Be Digital Savvy:Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools or technology in your application. We love candidates who can use tech to enhance the customer experience!
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to show us that you understand what we’re looking for and how you fit into our café team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at M&S!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Menu
Familiarise yourself with the café menu and any seasonal offerings. Being able to discuss your favourite items and recommend them confidently will show your passion for food and drink, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved an issue effectively. This will demonstrate your commitment to delivering remarkable service.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you're not already familiar with digital menus or in-store devices. Being able to discuss how you would use these tools to enhance the customer experience will set you apart from other candidates.
✨Emphasise Teamwork and Flexibility
Prepare to talk about your experiences working in a team and how you adapt to changing situations. Highlighting your ability to support colleagues and create an inclusive environment will resonate well with the company's values.
