Marks & Spencer plc is hiring for an Online Operations role on a 12-month fixed-term contract. You will set the direction for the online customer communications strategy, manage FAQs and help pages, and own the operational delivery of customer service communications across relevant journeys.
You will collaborate with global teams, use data to identify themes and quantify impact, and support improvements with a strong governance and customer-focus mindset.
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Online Operations & Customer Communications Lead (12M FTC) employer: Marks & Spencer Plc
Join M&S as a Team Support Manager in Bristol Longwell Green Retail Park, where we pride ourselves on fostering a dynamic and inclusive work culture. With opportunities for personal growth and development, you will play a vital role in leading your team to deliver exceptional customer service while enjoying the benefits of a supportive environment that values hard work and dedication. Our commitment to employee well-being and career advancement makes us an excellent employer for those seeking meaningful and rewarding employment.
