At a Glance
- Tasks: Deliver five-star service and support customers in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible shifts, team environment, and opportunities for growth.
- Other info: Must be 18 or older due to early morning shifts.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Strong customer service skills and ability to thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re looking for down-to-earth colleagues who thrive under pressure, deliver service at pace, and embrace the transformation we’re driving. You will be ready to roll your sleeves up and meet strong customer demand day in and day out.
Work Pattern
- Sunday 06:00 - 10:00
- Monday 05:00 - 09:00
- Tuesday 05:00 - 09:00
Responsibilities
- Provide five-star service at pace and remain resilient under pressure.
- Be a confident brand ambassador, recommending and selling our newest food products.
- Ensure customers feel valued every time they shop with us.
- Stay sharp, fast, and focused when the store is at its busiest; go above and beyond to serve, sell, fill and help drive growth in sales.
- Utilise digital tools such as Sparks and in-store devices to enhance the customer experience and meet customer needs.
- Contribute to a positive, high-energy team environment and support colleagues in delivering a seamless customer experience.
- Be flexible to work across various areas of the store and adapt to changing retail demands.
This is a frontline role with opportunity for growth for those ready to take on the challenge.
Qualifications
- Strong customer service orientation and ability to work under pressure.
- Digital confidence with store tools and devices.
- Team player who contributes to a positive store environment.
- Flexibility to work across different areas of the store and across shifts.
- Must be 18 or older due to the early-morning shift requirements and health and safety considerations.
Customer Assistant - Food - Bridgnorth SF in Oldbury employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Bridgnorth offers you the chance to be part of a dynamic team at the forefront of the UK's fastest growing retailer. With a strong emphasis on customer service and teamwork, you'll thrive in a supportive environment that values resilience and adaptability. M&S provides excellent opportunities for personal growth and development, ensuring that every colleague can advance their career while enjoying the unique benefits of working in a vibrant local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Bridgnorth SF in Oldbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Role-playing these situations with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be prepared to showcase your flexibility! M&S is looking for team players who can adapt to different areas of the store. Have examples ready that demonstrate how you've successfully handled changing demands in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the M&S family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Assistant - Food - Bridgnorth SF in Oldbury
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your ability to thrive under pressure.
Be Authentic:We’re looking for down-to-earth colleagues, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and be genuine about why you want to join our team at M&S.
Tailor Your Application:Make sure to tailor your application to the role of Customer Assistant in Food. Mention your flexibility and willingness to work early mornings, as well as your enthusiasm for food products. This shows us you’re serious about the position!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, especially in high-pressure situations.
✨Be Ready to Discuss Digital Tools
Since this role involves using digital tools like Sparks, be prepared to talk about your comfort level with technology. If you have experience with similar tools, mention it, and if not, express your willingness to learn quickly.
✨Demonstrate Team Spirit
This position requires a strong team player mentality. Think of examples where you've worked well in a team, supported colleagues, or contributed to a positive work environment. Show that you can thrive in a collaborative setting.
✨Flexibility is Key
The job requires flexibility in working across different areas and shifts. Be ready to discuss your availability and willingness to adapt to changing demands. This shows you're committed to meeting the needs of the store and its customers.
