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- Tasks: Assist customers with travel money needs and provide exceptional service.
- Company: Join M&S, a trusted name in retail with a focus on customer experience.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities to learn and grow within the company.
- Why this job: Be the go-to expert for customers before their adventures and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1
- Sunday - 11:00 - 17:00
- Wednesday - 08:00 - 14:00
- Thursday - 14:00 - 19:00
- Saturday - 14:00 - 19:00
- Tuesday - 08:00 - 14:00
- Thursday - 12:00 - 18:00
- Friday - 13:00 - 19:00
- Saturday - 08:00 - 14:00
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels. Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time. Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Norwich employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Norwich
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Assistant. This will help you stay calm under pressure and deliver that brilliant service we all strive for.
✨Tip Number 3
Be ready to showcase your digital confidence! Familiarise yourself with tools and processes related to transactions and rates. Being tech-savvy will impress the hiring team and show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you've supported colleagues in the past. M&S values collaboration, so showing you can work well with others will definitely give you an edge.
We think you need these skills to ace Customer Assistant - Travel Money - Norwich
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've connected with customers and provided them with a brilliant experience, just like we do at StudySmarter.
Be Detail-Driven: Since accuracy is key in this role, don’t forget to mention your attention to detail. Share examples of how you've maintained high standards in your work, whether it’s in transactions or compliance.
Flexibility is Key: We love candidates who can adapt quickly! In your application, talk about times when you've had to adjust to changing priorities or work under pressure. It shows us you're ready for the fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with the Travel Money services and products offered. Understand the importance of accuracy and compliance in transactions, as well as how to use digital tools effectively. This will show that you're not just interested in the role but also prepared to be a trusted expert.
✨Showcase Your People Skills
Prepare examples of how you've connected with customers in previous roles. Think about times when you’ve delivered excellent service or resolved issues under pressure. This will demonstrate your ability to thrive on connection and provide brilliant service.
✨Be Ready for Teamwork Questions
Since teamwork is crucial, be ready to discuss how you've supported colleagues in the past. Share specific instances where you’ve shared knowledge or helped build confidence in others. This will highlight your collaborative spirit and adaptability.
✨Flexibility is Key
Think about how you can adapt to changing priorities in a fast-paced environment. Prepare to discuss your experiences with flexibility and how you maintain high standards even when things get hectic. This will show that you can keep calm under pressure and deliver consistently.