At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a dynamic environment.
- Other info: Embrace a fast-paced role with no two shifts the same!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team-oriented mindset are essential.
The predicted salary is between 11 - 12 € per hour.
Work Pattern:
- Week 1: Sunday 12:00-18:30, Monday 15:00-21:30, Tuesday 15:00-21:30, Thursday 15:00-21:30
- Week 2: Monday 15:00-21:30, Tuesday 15:00-21:30, Thursday 15:00-21:30, Saturday 15:00-21:30
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Longwater Norwich Simply Food employer: Marks & Spencer Plc
At M&S, we pride ourselves on being a dynamic and supportive employer, offering our Customer Assistants in Longwater Norwich the chance to thrive in a fast-paced environment while delivering exceptional service. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that every team member can advance their career within our renowned brand. With a vibrant work culture that values teamwork and flexibility, you'll find yourself part of a community that celebrates hard work and dedication, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Longwater Norwich Simply Food
✨Tip Number 1
Get to know the M&S Food products inside out! When you walk into that interview, show off your passion for the brand and its offerings. It’s all about making a connection with the interviewer by demonstrating your knowledge and enthusiasm.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Role-playing these situations can help you feel more confident and ready to impress when it counts.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with the tools M&S uses, like Sparks and in-store devices. Being able to talk about how you’d use these to enhance the customer experience will definitely set you apart from the crowd.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Share examples from past experiences where you’ve thrived in a fast-paced environment, showing that you’re ready to tackle whatever comes your way.
We think you need these skills to ace Customer Assistant - Food - Longwater Norwich Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences you've had that showcase your enthusiasm for food and customer service. We want to see that spark!
Highlight Your Team Spirit:Being a team player is key in our fast-paced environment. Make sure to mention any past experiences where you worked well with others, especially in high-pressure situations. We’re all about supporting each other here at M&S!
Be Flexible and Adaptable:In your application, emphasise your ability to adapt to changing situations. Talk about times when you’ve had to think on your feet or handle unexpected challenges. We love candidates who can roll with the punches!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy, which is super important for this role!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is exactly what they’re looking for.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about delivering five-star service under pressure.
✨Show Your Team Spirit
M&S values teamwork, so be ready to share experiences where you’ve worked effectively in a team. Highlight how you support your colleagues and contribute to a positive work environment, especially during busy periods.
✨Embrace Flexibility
Since the role requires adaptability, be prepared to discuss how you handle changing situations. Share examples of when you’ve successfully adjusted to new tasks or shifts, showing that you can thrive in a dynamic retail environment.
