At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Perfect for those seeking a rewarding role with teamwork and growth opportunities.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and able to thrive in a busy setting.
The predicted salary is between 12 - 13 € per hour.
Work Pattern: Sunday 11:00 - 15:00, Thursday 11:00 - 15:00, Friday 11:00 - 15:00, Saturday 12:00 - 16:00.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding.
Customer Assistant - Cafe - Norwich employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our bustling Café in Norwich. Our team members enjoy flexible working hours, opportunities for personal growth, and a supportive culture that values collaboration and high performance. Join us to be part of a brand that prioritises quality service and employee satisfaction, making every shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Norwich
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how things run. This will help you understand the pace and service style, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. Being calm under pressure is key, so the more you practice, the better you'll be at delivering that five-star service.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. If you can demonstrate that you're tech-savvy during your interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to support colleagues and adapt quickly will show that you're a perfect fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers, as this will show us you're a perfect fit for our café!
Highlight Your Team Spirit:We’re all about teamwork here at M&S Café. Make sure to mention any past experiences where you’ve worked well with others, especially in busy environments. This will help us see how you can contribute to our high-performance culture.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the role. Remember, we want to see your skills shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any experience you have with using technology in a fast-paced environment. You might even want to practice using similar tools or apps to show your readiness.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing circumstances. Share these stories during your interview to illustrate that you can thrive in a dynamic café environment.
