At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Dynamic role with flexible shifts and a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Week 1: Monday: 03:30–11:30
- Thursday: 03:30–11:30
- Friday: 03:30–11:30
- Saturday: 03:30–11:30
- Week 2: Monday: 03:30–11:30
- Wednesday: 03:30–11:30
- Thursday: 03:30–11:30
- Friday: 03:30–11:30
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Arnison Centre Durham RP in North East employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in the vibrant Arnison Centre, Durham, where you'll be part of a dynamic team dedicated to delivering exceptional service in a fast-paced environment. With a strong focus on employee growth and development, M&S offers unique benefits such as an unsocial hours premium and opportunities to enhance your digital skills, all while fostering a supportive and energetic work culture that values teamwork and resilience. If you're passionate about food and customer service, this is the perfect place to thrive and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Arnison Centre Durham RP in North East
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what makes them tick. This way, you can show off your passion for their food products and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tough customer or recommend a product. Being able to demonstrate your ability to thrive under pressure will set you apart.
✨Tip Number 3
Show your flexibility! Be ready to discuss how you've adapted to changing situations in past jobs. M&S loves team players who can jump in wherever needed, so highlight your willingness to roll with the punches.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family and ready to take on the challenge!
We think you need these skills to ace Customer Assistant - Food - Arnison Centre Durham RP in North East
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences that highlight your enthusiasm for great service and quality food. This will help us see your genuine interest in the role.
Highlight Your Team Spirit:We’re all about teamwork here at M&S, so make sure to mention any past experiences where you’ve worked well with others. Whether it’s in a job or a group project, showing us you can collaborate effectively is key!
Be Ready for Flexibility:Since no two shifts are the same, it’s important to demonstrate your adaptability in your application. Share examples of how you’ve successfully handled changing situations or pressures in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and personality right from the start!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Team Spirit
Think of times when you’ve worked well in a team. Highlighting your collaborative skills and how you support colleagues will show that you’re a great fit for the positive, high-energy environment at M&S.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used similar tools in past roles. Mentioning your experience with technology will reassure them that you can enhance the customer experience using their digital tools.
