At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at The Quays, Newry.
- Benefits: Flexible hours, hands-on experience, and a chance to shine.
- Other info: Great opportunity for personal growth in a supportive culture.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be digitally confident and thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1: Wednesday 11:00–15:00; Saturday 09:00–13:00; Sunday 13:00–17:00
- Week 2: Wednesday 11:00–15:00; Saturday 13:00–17:00; Sunday 14:00–18:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Newry The Quays employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Newry. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development while delivering five-star service to our valued customers. Enjoy the benefits of flexible working hours, a supportive culture, and the chance to be part of a brand that values quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Newry The Quays
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how things run. This will help you understand the pace and service style, plus you can mention your observations during the chat – it shows you're genuinely interested!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, especially busy periods. Being able to stay calm and deliver five-star service under pressure is key, so show us you can do just that!
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café ordering systems or apps. If you can demonstrate that you’re tech-savvy and can handle orders efficiently, we’ll be impressed!
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've supported colleagues in past roles. We want to see that you can contribute to a high-performance culture, especially when things get hectic!
We think you need these skills to ace Customer Assistant - Cafe - Newry The Quays
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and delivering quality in a fast-paced environment. Use examples from your past jobs or experiences that demonstrate how you handle busy situations with ease.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with technology or tools that help streamline processes. We want to know you're ready to tackle orders efficiently!
Team Player Vibes:We value teamwork, so make sure to include examples of how you've supported colleagues in previous roles. Show us that you can contribute to a high-performance culture, even when things get hectic!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering five-star service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you handled pressure well or resolved a difficult situation. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Digitally Savvy
As being digitally confident is essential for this position, brush up on any relevant technology or tools you might be using in the café. If you have experience with order management systems or point-of-sale software, be ready to discuss it. Showing that you can adapt quickly to new tech will set you apart.
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork and the ability to adapt to changing situations. Prepare to talk about times when you've worked effectively as part of a team or adapted to unexpected challenges. Highlighting your flexibility and willingness to support colleagues will resonate well with the interviewers.
