At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a dynamic retail environment at Newport Retail Park.
- Benefits: Competitive pay with an unsocial hours premium and flexible shifts.
- Other info: Great opportunity for career growth in a supportive atmosphere.
- Why this job: Be a key player in creating a welcoming shopping experience.
- Qualifications: Leadership skills and a passion for teamwork are essential.
The predicted salary is between 12 - 15 € per hour.
Shift Pattern:
- Week 1: Tuesday 05:30-10:45, Wednesday 05:30-10:45, Thursday 05:30-10:45, Saturday 05:30-10:45
- Week 2: Sunday 13:15-18:30, Tuesday 17:00-22:15, Wednesday 17:00-22:15, Thursday 17:00-22:15
Under 18 disclaimer: This job role involves working late nights and early mornings, this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Locations
Shift Lead - Food - Newport Retail Park employer: Marks & Spencer Plc
As a Shift Lead at Newport Retail Park, you will thrive in a dynamic and supportive work environment that prioritises teamwork and employee development. With competitive pay, including an unsocial hours premium, and opportunities for growth within the company, we foster a culture of inclusivity and excellence, ensuring that every team member feels valued and empowered to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Newport Retail Park
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Newport Retail Park
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Shift Lead role. Highlight your experience in leading teams, managing operations, and delivering excellent customer service. We want to see how you fit into our vision!
Showcase Your Availability:Since this role involves specific shift patterns, be clear about your availability in your application. Mention any flexibility you have with early mornings or late nights, as it shows you're ready to jump in when needed.
Demonstrate Team Spirit:We love a great team atmosphere! Share examples of how you've contributed to a positive work environment in your previous roles. This will show us that you can lead and inspire others on the floor.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it makes it easier for us to keep track of your application.
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be ready to discuss your availability and how you can manage the early mornings and late nights. Showing that you understand the demands of the role will impress the interviewers.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to coordinate and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight your ability to coach colleagues and create a positive atmosphere.
✨Understand Operational Responsibilities
Make sure you grasp the operational tasks involved in the role, such as resource allocation and ensuring a clean store. Be ready to discuss how you would handle these responsibilities and any relevant experiences you have that showcase your organisational skills.
✨Showcase Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be prepared to explain how you would model great customer service and support your colleagues in doing the same.
