At a Glance
- Tasks: Deliver five-star service, assist customers, and drive sales in a fast-paced environment.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for customer service and ability to thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Sunday: 07:00-11:00
- Tuesday: 07:00-11:00
- Wednesday: 07:00-11:00
- Thursday: 07:00-11:00
Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
New Store Opening - Customer Assistant - Admin - Godalming employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Godalming means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. We offer a vibrant work culture that values resilience, teamwork, and exceptional customer service, alongside opportunities for personal growth and development. With flexible shifts and a commitment to embracing change, you'll thrive in an environment that rewards hard work and dedication, making every day a chance to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land New Store Opening - Customer Assistant - Admin - Godalming
✨Tip Number 1
Get to know the company! Research M&S and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of delivering five-star service.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve gone above and beyond for a customer. We want to hear those stories, so be ready to share how you’ve made someone’s day better.
✨Tip Number 3
Be prepared for a fast-paced environment! We thrive under pressure, so think of examples where you’ve successfully managed multiple tasks at once. Show us you can keep your cool when things get busy!
✨Tip Number 4
Don’t forget to highlight your digital skills! Familiarise yourself with tools like the Sparks App. We’re looking for team players who can use technology to enhance the customer experience, so let us know how you can help!
We think you need these skills to ace New Store Opening - Customer Assistant - Admin - Godalming
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Customer Assistant and ready to embrace the fast-paced environment at M&S.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've delivered excellent customer service or thrived under pressure in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Products
Before the interview, take some time to familiarise yourself with M&S products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to share experiences where you’ve worked effectively as part of a team. Discuss how you support colleagues and contribute to a positive work environment, especially during busy periods.
✨Embrace Flexibility and Adaptability
Be prepared to talk about how you handle change and adapt to different situations. Retail can be unpredictable, so sharing examples of your flexibility in previous roles will demonstrate that you're ready to tackle the challenges of a fast-paced environment.
