Network Solution Design Manager

M&S is reimagining Fashion, Home & Beauty—creating a confident, contemporary brand grounded in style, quality and value. Focused ranges, stronger design and a modernised supply chain and digital experience are driving momentum in sales, market share and long‑term growth. And this is just the beginning!

The Network Solution Design Manager will play a critical part in the Fashion, Home & Beauty Supply Chain & Logistics transformation. You will design end‑to‑end network solutions across distribution centres, stores, fulfilment locations and transport networks, including final mile, to create resilient, scalable and cost‑effective logistics solutions that balance service, proposition and efficiency. This role will involve travel across our distribution network and the successful candidate may be based out of one of our Distribution Centres depending on their location.

What you’ll do

• Ensure network solution designs support achieving FH&B strategic ambitions.
• Own the solution design and associated outcomes, reflecting real‑world application and addressing challenges around labour, forecast accuracy, transport congestion, etc.
• Define the blueprint and standard operating model across the network—including distribution centres, stores, fulfilment locations and transport networks (incl. final mile).
• Identify opportunities for improvement, including simplifying network complexity, improving visibility and control, enhancing service and cost reduction/optimisation.
• Engage and collaborate with key stakeholders—Business Units, 3PLs and Operational Leads—to support the development of the Supply Chain & Logistics transformation programme, ensuring alignment, transparency and resolution of cross‑functional challenges.

Who you are

• End‑to‑end logistics network design expertise across distribution, fulfilment, transport and last‑mile operations with experience designing integrated, scalable solutions.
• Strong operational and technical understanding, including DC/FC processes, automation applications, and working knowledge of WMS, TMS and related supply chain systems.
• Commercial and analytical capability to interpret complex data, understand cost drivers and trade‑offs, and build value‑based recommendations.
• Able to demonstrate a structured problem‑solving and delivery approach, supported by sound change management and programme/project methodologies (e.g. Prince2, Agile).
• An influential communicator and collaborator, skilled at engaging diverse stakeholders, translating technical concepts into clear messages, and driving alignment across teams and partners.

What’s in it for you?

Working at M&S means being of something bigger—helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market‑leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.