At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S team at the heart of Milton Keynes.
- Benefits: Flexible hours, team support, and a rewarding work atmosphere.
- Other info: Great opportunity for teamwork and personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Ability to handle pressure and deliver quality service.
The predicted salary is between 12 - 13 € per hour.
Work Pattern: Sunday 11:15-17:00, Saturday 11:00-18:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - The Stadium Milton Keynes employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Milton Keynes. Our café team thrives on collaboration and high performance, with ample opportunities for personal growth and development. Enjoy competitive benefits, a supportive culture, and the chance to be part of a brand that values quality service and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - The Stadium Milton Keynes
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate busy café scenarios. Focus on staying calm under pressure while delivering that five-star service – it’s all about keeping customers happy!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common café order systems or apps. Being digitally confident is key, so if you can demonstrate your tech-savviness during the interview, you’ll stand out from the crowd.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you’ve worked well in a team before. Highlighting your flexibility and ability to support colleagues will show that you’re a perfect fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Cafe - The Stadium Milton Keynes
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone above and beyond to make a customer’s day – it’ll really help you stand out!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and collected in a fast-paced environment. Make sure to include examples from your past jobs or experiences where you’ve successfully managed stress and delivered results.
Be Digital Savvy:Since being digitally confident is essential, mention any relevant tech skills or experiences you have. Whether it’s using point-of-sale systems or managing online orders, show us you’re ready to embrace the digital side of the café!
Team Player Vibes:We love teamwork at M&S! In your application, share how you’ve collaborated with others in previous roles. Highlighting your ability to support colleagues and contribute to a positive work culture will definitely catch our eye.
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any experience you have with digital ordering systems or similar tools. If you’ve used technology to enhance customer service before, share those stories!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing situations. The café environment can get hectic, so showing that you can support colleagues and remain flexible will set you apart.
