At a Glance
- Tasks: Deliver exceptional customer service in Travel Money and support various store services.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working options and a supportive team environment.
- Other info: Exciting opportunities for growth in a fast-paced, friendly atmosphere.
- Why this job: Make a real impact while developing your skills in a dynamic setting.
- Qualifications: Must be 18 or older; great communication and customer service skills are essential.
The predicted salary is between 12 - 12 £ per hour.
Work Pattern: Saturday 14:00-21:00, Sunday 11:00-18:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Job Description Purpose:
- To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all Travel Money and other service channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Demonstrate a genuine interest in your customers and build good relationships.
- Serve our customers efficiently and brilliantly well.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence.
- Own your own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services to help our customers.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and the part you play.
- Complete all Travel Money tasks with pace, accuracy and in line with procedures.
- Follow safe, legal and financial crime working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does and suggests improvements.
- Effective at communicating; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges, recovering quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills / Experience:
- Contributing to store profitability.
- Work to get things done right first time within timescales.
- Comprehensive knowledge of Travel Money channels.
- Good level of product knowledge and other services.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities to delight.
- Adapting to change.
- Flexible and able to learn quickly.
Key Relationships and Stakeholders:
- Customers.
- Colleagues.
- Store Leadership.
- M&S Bank.
- Travel Money support team.
- Everyone’s Welcome.
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Travel Money - Trafford Centre in Manchester employer: Marks & Spencer Plc
At Marks & Spencer, we pride ourselves on creating a vibrant and inclusive work environment where our Customer Assistants can thrive. Located in the bustling Trafford Centre, this role offers not only competitive pay and flexible working hours but also ample opportunities for personal and professional growth through our commitment to learning and development. Join us to be part of a team that values customer relationships and champions innovation, all while making a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Trafford Centre in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Travel Money services. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a great experience for customers, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Show off your digital savvy! M&S is looking for someone who can use digital tools effectively. Brush up on any relevant tech skills and be prepared to discuss how you've used technology in previous roles to enhance customer experiences or streamline processes.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to see if M&S is the right fit for you too!
We think you need these skills to ace Customer Assistant - Travel Money - Trafford Centre in Manchester
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, let us see your genuine interest in customers. Share examples of how you've built relationships or gone the extra mile to help someone out. We love hearing about your experiences!
Be Clear and Concise:Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Highlight Your Digital Skills:Since we’re all about using digital tools, mention any relevant tech skills you have. Whether it’s using apps or managing online communications, show us how you can leverage these tools to enhance customer service.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Make sure you brush up on your knowledge of Travel Money and the services offered. Familiarise yourself with current promotions and sales targets, as this will show your genuine interest in the role and help you answer questions confidently.
✨Customer-Centric Mindset
Prepare to demonstrate how you would put customers first. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will highlight your ability to build relationships and deliver excellent service.
✨Show Your Digital Savvy
Since the role requires using digital tools, be ready to discuss your experience with them. Bring examples of how you've used technology to improve customer interactions or streamline processes in previous roles.
✨Ask Questions
Don’t hesitate to ask questions during the interview. This shows your curiosity and willingness to learn. Inquire about the team dynamics, store priorities, or how they measure success in the role. It’s a great way to demonstrate your engagement and interest in the company.
