At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Flexible hours, team support, and a vibrant work culture.
- Other info: Dynamic role with opportunities to grow in a supportive team.
- Why this job: Be a fashion ambassador and help customers discover trendy products.
- Qualifications: Passion for fashion and strong customer service skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Sunday: 15:00 - 19:00
- Saturday: 12:45 - 21:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Trafford Centre in Manchester employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the Trafford Centre where creativity and customer service thrive. Our team members enjoy flexible working hours, comprehensive training, and opportunities for personal growth, all while being part of a supportive and energetic culture that values collaboration and innovation. Join us to not only advance your career in fashion retail but also to be part of a brand that is committed to delivering outstanding service and style to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Trafford Centre in Manchester
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their style ethos. This will help you chat confidently about their products and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle busy situations with a smile. Role-playing with a friend can help you feel more prepared for those fast-paced retail moments.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and any other tech M&S uses. Being able to discuss how you'd use these tools to enhance customer experience will set you apart from the crowd.
✨Tip Number 4
Be ready to showcase your teamwork spirit! Think of examples where you've worked well in a team, especially in high-pressure situations. M&S values collaboration, so showing that you can support your colleagues will make a great impression.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Trafford Centre in Manchester
Some tips for your application 🫡
Show Your Passion:Let your love for fashion and customer service shine through in your application. We want to see that you're not just looking for any job, but that you're genuinely excited about being a part of the M&S team!
Be Specific:When detailing your experience, be specific about how you've contributed to previous roles. Mention any sales achievements or customer service successes that highlight your skills and make you stand out to us.
Tailor Your Application:Make sure to tailor your application to the role. Use keywords from the job description, like 'team player' and 'flexibility', to show us that you understand what we're looking for and that you're the perfect fit.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress. So, don’t hesitate – take your marks and apply today!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find their perfect look. Showing genuine passion for the products will set you apart!
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This role is all about delivering five-star service!
✨Be Digitally Savvy
Familiarise yourself with digital tools like apps and in-store devices that enhance the shopping experience. Mention any experience you have with technology in retail, as being digitally confident is key for this position.
✨Emphasise Teamwork and Flexibility
Retail can be hectic, so highlight your ability to work well in a team and adapt to changing situations. Share examples of how you've supported colleagues in busy environments and how you thrive under pressure.
