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- Tasks: Deliver top-notch customer service in fashion, home, and beauty.
- Company: Join M&S, a leader in retail with a focus on innovation.
- Benefits: Flexible working hours, training opportunities, and a vibrant team culture.
- Why this job: Be the face of fashion retail and help customers find their style.
- Qualifications: Passion for fashion, strong communication skills, and digital savvy.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern: Thursday 14:00-20:00, Saturday 13:00-19:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items. At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way. Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion Home & Beauty - Lowry Outlet Salford Quays in Manchester employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion Home & Beauty - Lowry Outlet Salford Quays in Manchester
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This way, you can show off your passion for fashion and how you can help customers find their perfect style.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle tricky situations. Being prepared will help you shine during the interview and show that you're ready to deliver that five-star service.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and other digital resources M&S uses. Mentioning your comfort with these tools can set you apart as a candidate who’s ready to enhance the customer experience.
✨Tip Number 4
Be a team player! During your interview, share examples of how you've worked well in a team before. M&S values collaboration, so showing that you can contribute to a positive store environment will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Fashion Home & Beauty - Lowry Outlet Salford Quays in Manchester
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any experiences or interests that highlight your style knowledge and how you can help customers find their perfect look.
Be Customer-Centric: Remember, this role is all about delivering top-notch service. Use your application to demonstrate how you've gone above and beyond for customers in the past. We want to see that you put customers first!
Highlight Your Digital Skills: Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience and keep up with the fast-paced retail environment.
Keep It Professional Yet Personal: While we want to see your personality, make sure your application is polished and professional. Tailor your language to match the job description and don’t forget to apply through our website for the best chance of success!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how they relate to M&S's offerings. This shows your passion and helps you connect with the brand during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about providing that five-star service.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App. Mention any experience you have with technology in retail settings, as being digitally confident is essential for enhancing the customer experience at M&S.
✨Demonstrate Team Spirit
Think of instances where you've worked well in a team. M&S values collaboration, so be prepared to discuss how you support your colleagues and contribute to a positive work environment, especially in a fast-paced setting.
