At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team at Lowry Outlet Salford Quays.
- Benefits: Flexible working hours, inclusive environment, and opportunities for personal growth.
- Other info: Exciting opportunities in a dynamic retail environment with a focus on inclusion and diversity.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
Working Pattern:
- Week 1: Sunday – 11:00‑17:00, Monday – 08:00‑18:00, Wednesday – 10:00‑18:00, Thursday – 08:00‑16:00, Friday – 10:00‑18:00
- Week 2: Monday – 08:00‑18:00, Wednesday – 10:00‑18:00, Thursday – 08:00‑16:00, Friday – 10:00‑18:00, Saturday – 11:00‑19:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you will become a champion of our stylish products, on-trend designs, and exceptional customer service. We are looking for passionate and fashion-forward individuals who are excited to dress the nation. You will be a brand ambassador who is ready to recommend our newest fashion items. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait; you will be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role, ensuring that our customers don’t wait and enjoy every experience in our store.
You will be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we are revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Lowry Outlet Salford Quays in Manchester employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant at our Lowry Outlet Salford Quays location, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that values customer service excellence. With a commitment to sustainability and innovation, there's never been a better time to join us and make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Lowry Outlet Salford Quays in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your digital savvy! M&S is looking for candidates who are comfortable using digital tools. Brush up on your knowledge of apps and devices that enhance customer experience, and be prepared to discuss how you can use them effectively in your role.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to adjust to changing situations. Share examples of how you've successfully navigated challenges in previous roles, showing that you're ready to roll with the punches at M&S.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Lowry Outlet Salford Quays in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fashion and customer service shine through. We want to see how excited you are about the role and how you can contribute to our stylish brand!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've delivered exceptional customer service or worked in a retail environment, as this will resonate with us.
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. Show us that you're ready to embrace technology to enhance the customer experience at M&S.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a challenging issue. This will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on your knowledge of digital tools like the Sparks App. Be ready to discuss how you would use technology to enhance the customer experience and streamline operations in-store.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing demands. Prepare to talk about your experiences working in a team and how you've handled flexible working situations. Highlight your ability to support colleagues and contribute to a positive store environment.
