Marks & Spencer is seeking a Loyalty Operations Manager to partner with Financial Services, Sparks Loyalty, M&S Bank and third parties to design and deliver loyalty programme operational strategies across stores and contact centres. You will translate strategy into actionable plans, lead cross-functional workstreams and optimise end-to-end customer journeys for enhanced satisfaction and cost control.
The role focuses on transforming customer servicing, accurate rewards delivery and governance,
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Loyalty Programme Operations Lead employer: Marks & Spencer Plc
Join M&S as a Team Support Manager in Bristol Longwell Green Retail Park, where we pride ourselves on fostering a dynamic and inclusive work culture. With opportunities for personal growth and development, you will play a vital role in leading your team to deliver exceptional customer service while enjoying the benefits of a supportive environment that values hard work and dedication. Our commitment to employee well-being and career advancement makes us an excellent employer for those seeking meaningful and rewarding employment.
