At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a focus on quality and service.
- Benefits: Flexible hours, team support, and opportunities for personal growth.
- Other info: Dynamic role with no two shifts the same, perfect for adaptable team players.
- Why this job: Be at the forefront of retail, making a real impact on customer experiences.
- Qualifications: Passion for food, strong communication skills, and a willingness to learn.
The predicted salary is between 11 - 13 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re looking for down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we are driving.
We seek passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador, confidently recommending and selling our newest food products to our customers. Through remarkable service, you will ensure our customers feel truly valued every time they shop with us.
You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales. Being digitally confident is essential; you will utilise our digital tools to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is vital; you should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Purpose
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability, and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future, and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reactions for the team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Food - Lowestoft employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Lowestoft, where you will be part of a dynamic team dedicated to delivering exceptional service in the fast-paced food retail environment. With a strong focus on employee development and a supportive work culture, M&S offers opportunities for growth and learning, ensuring that every team member feels valued and empowered. Embrace the challenge of a frontline role with flexible shifts and the chance to make a real impact on customer experiences while working for one of the UK's leading retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Lowestoft
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their food products and services. When you walk into that interview, show off your knowledge and passion for what they offer – it’ll make you stand out as a committed brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios on the shop floor. Being able to demonstrate your ability to deliver five-star service under pressure will show them you’re ready for the fast-paced environment.
✨Tip Number 3
Be prepared to talk about your flexibility! M&S values team players who can adapt to changing demands. Share examples of how you’ve successfully navigated change in previous roles – it’ll highlight your resilience and commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools M&S uses to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food - Lowestoft
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working in the food section.
Highlight Your Customer Service Skills:We want to see how you can deliver five-star service! Use examples from your past experiences where you've gone above and beyond for customers, especially in high-pressure situations.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the customer experience and keep things running smoothly.
Emphasise Teamwork and Flexibility:Working at M&S means being part of a team. Talk about your ability to adapt and support your colleagues in a fast-paced environment. We love candidates who are ready to roll up their sleeves and pitch in wherever needed!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, make sure you have a solid understanding of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet customer needs, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported colleagues or contributed to a positive work environment, highlighting your ability to thrive in a high-pressure setting.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on your knowledge of digital tools and applications. Be prepared to discuss how you've used technology to enhance customer experiences in the past, as this will demonstrate your readiness to embrace M&S's digital initiatives.
