Tribe Architect in London

As a key member of the Architecture team, you’ll help shape the future of a brand loved by millions. Technology is at the heart of M&S’s transformation, driving innovation for customers and empowering thousands of colleagues every day. We’re investing heavily in architecture because we know it’s the foundation for smarter, faster, and more strategic growth.

As a Tribe Architect within Customer, you’ll take ownership of a broad and impactful portfolio, including loyalty, CRM, banking, personalisation, online selling platforms, fulfilment and returns, contact centres, and the technology that powers our store estate.

You’ll be accountable for defining and realising the target architecture for your tribe, making sure enterprise and system capabilities are fully aligned to business needs. Working closely with solution architects and Principal Engineers, you’ll guide architecture solutions end-to-end, shape technical strategies, and help prioritise delivery to achieve the right outcomes.

This is a chance to bring vision, clarity, and leadership to complex technology landscapes and to make a measurable impact on one of the UK’s most iconic brands.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

• Define and deliver the Tribe’s architecture vision, set the roadmap, target states, and technical direction that align with business strategy, ensuring simplification, scalability, and cost optimisation.
• Lead and inspire technical teams, guide solution architects and engineers, mentor future talent, and foster a high-performing, collaborative, and inclusive architecture community.
• Shape technology choices and standards, drive vendor and tooling decisions, set architecture principles and patterns, and ensure solutions align with enterprise models, policies, and compliance requirements.
• Partner with business and product leaders, translate business outcomes into actionable architecture, influence priorities, and co-create executable plans that bring value to customers and colleagues.
• Safeguard and optimise the landscape, ensure security, reliability, lifecycle management, and continuous improvement, while driving innovation and measurable business impact.

Who you are

• Proven architecture expertise, significant experience in solution architecture, with recent hands-on delivery of large-scale digital transformation using Agile ways of working.
• Technical leadership at scale, deep knowledge of architectural patterns, integration, platforms, and modern engineering practices, with the ability to evaluate and apply emerging technologies.
• Strategic influence, experienced in aligning technology, people, and process change to business objectives, with strong commercial acumen and a track record of driving enterprise-wide outcomes.
• Collaboration and communication, exceptional stakeholder engagement skills, able to build consensus across complex environments and inspire cross-functional teams.
• Risk, compliance & change expertise, skilled at balancing innovation with governance, managing risk, and leading change through Agile and enterprise architecture frameworks.

We’re ambitious about the future of retail. We’re innovating, disrupting, and leading the way into a more inspiring, digital era. It’s an exciting time to be part of M&S. To support us on our journey, we’re building inclusive, diverse teams where everyone can be themselves, do their best work, and make change happen. We support each other and succeed together.

Don’t worry if you don’t meet every single requirement of the job description. It’s more of a guide to what’s possible within the role. If you’re passionate, ready to work hard, and think the role feels right for you, we’d love to hear from you.