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- Tasks: Lead the salesfloor team, boost productivity, and ensure top-notch customer service.
- Company: A leading retail organisation in Greater London with a focus on innovation.
- Benefits: Flexible working options, inclusive culture, and opportunities for career growth.
- Why this job: Join us to shape a greener, faster, and more digital retail experience.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Supportive workplace that values diversity and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
A leading retail organization in Greater London is seeking a Shift Lead to oversee the salesfloor operations. This role includes driving team productivity, ensuring high service standards, and supporting managers. Ideal candidates will have strong leadership skills and a focus on customer service. Join us to help pioneer a greener, faster, and more digital retail environment. Flexible working options are available, promoting an inclusive and supportive workplace.
Shift Lead – Store Operations & Customer Service in London employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead – Store Operations & Customer Service in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for sustainability and digital innovation during interviews. This aligns perfectly with the company's goals, and it’ll make you stand out as a candidate who truly gets their vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Shift Lead – Store Operations & Customer Service in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven productivity in previous roles. Use specific examples to showcase your skills!
Focus on Customer Service: Since this role is all about customer service, don’t forget to mention your commitment to providing excellent service. Share any relevant experiences where you went above and beyond for customers – it’ll really make your application stand out!
Tailor Your Application: Take a moment to tailor your application to the job description. We love seeing candidates who understand our mission and values. Make sure to align your skills and experiences with what we’re looking for in a Shift Lead.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Company Inside Out
Before your interview, do some homework on the retail organisation. Understand their values, mission, and recent initiatives, especially around sustainability and digital transformation. This will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you've gone above and beyond for customers in previous positions. Think of specific instances where your actions positively impacted customer satisfaction and how you can bring that same energy to their team.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the company's approach to team development or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
