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- Tasks: Lead the team to ensure a smooth fill operation and a ready-to-trade salesfloor.
- Company: Join a dynamic food retail environment with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Inclusive team atmosphere with support for personal development.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Leadership skills and a passion for delivering excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern:
- Sunday 6:00-14:00
- Monday 04:00-12:00
- Thursday 04:00-12:00
- Friday 15:00-23:00
- Saturday 15:00-23:00
Purpose of the Shift Lead role:
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Responsibilities:
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Islington in London employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Islington in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a Shift Lead, you'll need to coordinate and motivate your team. Think of examples from your past experiences where you've successfully led a group or improved productivity, and be ready to share those stories.
✨Tip Number 3
Be prepared for situational questions! Expect to be asked how you'd handle specific scenarios on the shop floor. Brush up on your problem-solving skills and think about how you would ensure a clean, safe, and well-presented store.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Islington in London
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can drive productivity and create a great team atmosphere!
Be Specific About Your Experience: When detailing your past roles, focus on specific tasks you've handled that relate to the Shift Lead position. Mention any operational responsibilities you've taken on, especially those that align with our expectations.
Demonstrate Customer Service Excellence: Since customer service is key, share examples of how you've gone above and beyond for customers in previous roles. We love seeing candidates who can model great service and contribute to a positive shopping experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like coordinating resources and leading the fill operation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for shoppers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers!