At a Glance
- Tasks: Own and evolve The Knowledge Hub, ensuring accurate and accessible content.
- Company: Join M&S, a dynamic and inclusive business focused on exceptional quality and service.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and wellbeing support.
- Other info: Be part of a diverse team with fantastic career development opportunities.
- Why this job: Make a real impact by enhancing knowledge experiences and driving innovation.
- Qualifications: Experience in knowledge management tools and excellent communication skills required.
The predicted salary is between 40000 - 50000 € per year.
What You’ll Do
- Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access.
- Lead the end‑to‑end knowledge lifecycle—setting standards for content quality, governance, and delivery while ensuring updates land right first time.
- Shape a seamless, joined‑up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning.
- Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently.
- Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability.
Who You Will Be
- Strong understanding of knowledge management tools and systems, with the ability to assess and optimise how information is structured, accessed and shared.
- Experience in developing and implementing knowledge solutions, including designing and building tools beyond standard platforms such as SharePoint.
- An excellent communicator, able to translate complex information into clear, simple, and actionable content.
- A strong planner and organiser, balancing forward planning with the agility to respond to fast‑paced, reactive demands.
- Confident in stakeholder management, able to challenge, influence, and align teams across multiple functions.
- A self‑starter with strong ownership, energy, and a continuous improvement mindset—comfortable leading, making decisions, and driving progress.
What’s in it for you:
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Everyone’s welcome. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Knowledge Manager in London employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an inclusive and dynamic employer that values exceptional quality and service. As a Knowledge Manager, you will thrive in a culture that encourages continuous improvement and innovation, with access to extensive training programmes and generous benefits including a 20% colleague discount and industry-leading parental policies. Join us in shaping the future of knowledge management while enjoying a supportive work environment that champions personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around knowledge management tools and systems. We want to see that you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your experience in developing knowledge solutions and your approach to continuous improvement—this will help you shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our dynamic team at M&S.
We think you need these skills to ace Knowledge Manager in London
Some tips for your application 🫡
Show Your Knowledge Management Skills:Make sure to highlight your experience with knowledge management tools and systems. We want to see how you've assessed and optimised information in the past, so share specific examples that demonstrate your expertise!
Keep It Clear and Simple:As an excellent communicator, it's crucial to translate complex information into clear, actionable content. When writing your application, use straightforward language and avoid jargon to showcase your ability to make things easy to understand.
Demonstrate Your Planning Skills:We love a strong planner! In your application, mention how you've balanced forward planning with the agility to respond to fast-paced demands. Share any relevant experiences that show your organisational skills and ability to adapt.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Knowledge Hub
Familiarise yourself with the concept of a Knowledge Hub and how it functions as a single source of truth. Be ready to discuss how you would ensure content accuracy and accessibility, and think about examples from your past experiences where you've successfully managed knowledge systems.
✨Showcase Your Communication Skills
As an excellent communicator, you’ll need to demonstrate your ability to translate complex information into clear, actionable content. Prepare to share specific instances where you’ve simplified intricate topics for diverse audiences, highlighting your knack for clarity and engagement.
✨Be a Planning Pro
Highlight your organisational skills by discussing how you balance long-term planning with the agility to respond to immediate demands. Bring examples of how you’ve successfully managed multiple projects or stakeholders, showcasing your ability to keep everything aligned and on track.
✨Embrace Continuous Improvement
Express your passion for continuous improvement and innovation, especially in relation to new technologies like AI. Think about how you can drive transformation in knowledge management and be prepared to discuss any relevant tools or strategies you’ve implemented in the past.
