Inbound & Customs Compliance Manager - International in London

Do you have international inbound freight and customs compliance experience? We are looking for an experienced Inbound & Customs Compliance Manager to join our International Supply Chain team. This role leads the governance, control and visibility of international inbound freight and customs compliance across a growing overseas warehouse network. Working across markets including Malaysia, Sri Lanka, Turkey and Poland, the role ensures goods move efficiently, compliantly and on time, while providing the insight needed to drive informed operational and commercial decisions. By translating complex shipment, purchase order and customs data into clear actions, risks and performance indicators, this role supports stronger stock flow, enhanced compliance and the successful delivery of the wider international supply chain transformation programme.

We are looking for someone with strong supply chain and logistics experience, ideally gained within an international retail, franchise or multi-market environment, and a proven track record of managing inbound volumes. A good understanding of international freight, customs requirements, freight documentation and overseas warehouse operations is important. This role would suit a proactive problem solver who is confident managing risk, making sound decisions at pace and building strong relationships across global, cross-functional teams. Strong analytical skills, including experience using Power BI or similar tools to turn data into actionable insight, are important, alongside proficiency in Excel and PowerPoint.

NB This full-time role is based at our Paddington Support Office, with a minimum of three days a week on site.

What you’ll do

• Lead the reporting and analysis of inbound stock movements, identifying risks, trends and actions to protect availability across international markets.
• Monitor shipment and purchase order milestones, ensuring timely updates, visibility and compliance throughout the inbound journey.
• Drive customs compliance governance across the overseas warehouse network, proactively managing risks and supporting regulatory adherence.
• Produce clear performance reporting and insights, enabling operational and commercial teams to make informed decisions.
• Partner with International Freight Operations and key stakeholders to resolve issues, improve data quality and optimise stock flow.

Who you are

• Strong supply chain, logistics and inbound operations experience, ideally within an international retail, franchise or multi-market environment.
• Good understanding of international freight, customs compliance, freight documentation and overseas warehouse inbound processes.
• Proven ability to analyse operational data and translate insights into actions using Power BI, Excel or similar reporting tools.
• Excellent problem-solving and decision-making skills, with the ability to anticipate risks, resolve issues and escalate when required.
• Strong stakeholder management and communication skills, with experience collaborating effectively across global and cross-functional teams.

What’s in it for you?

Working at M&S means being part of something bigger, helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market-leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Everyone’s welcome. We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole self to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.