At a Glance
- Tasks: Support store operations by managing stock and ensuring a clean, organised environment.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Inclusive workplace with a focus on diversity and flexible working options.
- Why this job: Be the backbone of our store and enhance customer experiences every day.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern:
- Week 1: Sunday: 10:00–18:00
- Tuesday: 14:00–22:00
- Friday: 14:00–22:00
- Week 2: Monday: 14:00–22:00
- Thursday: 12:00–16:00
- Friday: 18:00–22:00
- Saturday: 16:00–21:00
Join our team at M&S as a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Operations - Beckenham Simply Food in London employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every team member plays a crucial role in delivering outstanding customer experiences. Our commitment to inclusivity and employee development ensures that you will have access to training and growth opportunities, all while working in a fast-paced, supportive atmosphere in Beckenham. Join us to be part of a forward-thinking team that values your contributions and encourages innovation in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Beckenham Simply Food in London
✨Tip Number 1
Get to know the store! Before your interview, pop into M&S and observe how things run. Familiarise yourself with the layout, stock levels, and customer interactions. This will help you speak confidently about how you can contribute to keeping everything running smoothly.
✨Tip Number 2
Show off your flexibility! In your conversations, highlight times when you've adapted to changing situations or taken on different roles. M&S values team players who can jump in wherever needed, so let them know you're ready to roll with the punches.
✨Tip Number 3
Brush up on your digital skills! Since being digitally confident is key for this role, make sure you’re comfortable discussing any relevant tech experience. Whether it’s tracking deliveries or managing stock, show that you can handle the digital tools like a pro.
✨Tip Number 4
Engage with the team! If you get the chance, chat with current employees about their experiences. This not only gives you insider info but also shows your genuine interest in being part of the M&S family. Plus, it’s a great way to build rapport before your interview!
We think you need these skills to ace Customer Assistant - Operations - Beckenham Simply Food in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to roll your sleeves up to keep our store running smoothly.
Highlight Your Flexibility:Make sure to mention your ability to adapt to changing situations. This role requires a lot of flexibility, so share examples of how you've successfully managed different tasks or schedules in the past.
Demonstrate Digital Confidence:Since being digitally savvy is key, don’t forget to mention any experience you have with digital tools. Whether it’s tracking deliveries or managing stock, show us you can handle the tech side of things with ease.
Be a Team Player:We’re looking for someone who thrives in a team environment. In your application, talk about how you’ve collaborated with others in previous roles and how you can contribute to our team at M&S.
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations entails. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Flexibility
Since flexibility is vital for this position, be prepared to discuss how you've adapted to changing situations in previous jobs. Share specific examples where you’ve successfully managed unexpected challenges or shifts in workload.
✨Highlight Your Digital Skills
Being digitally confident is essential for this role. Brush up on any relevant digital tools you’ve used in the past, especially those related to stock management or customer service. Be ready to explain how these skills can help improve efficiency in the store.
✨Emphasise Teamwork
As a key player in a larger team, it’s important to showcase your ability to work well with others. Prepare examples of how you’ve collaborated with colleagues in the past, and how you can contribute positively to the team dynamic at M&S.
