At a Glance
- Tasks: Assist customers and ensure a top-notch shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two days the same – embrace the challenge!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team-oriented mindset.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern: Monday 06:00 - 14:00, Thursday 12:00 - 16:00, Friday 12:00 - 16:00, Saturday 12:00 - 16:00.
Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Kingston in London employer: Marks & Spencer Plc
At M&S, we pride ourselves on being more than just a retailer; we are a community that values hard work, resilience, and exceptional service. As a Customer Assistant in our Food section in Kingston, you will enjoy a dynamic work culture that fosters teamwork and personal growth, with opportunities to develop your skills in a fast-paced environment. With a commitment to employee well-being and a focus on innovation, M&S offers a rewarding career path where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Kingston in London
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you’re not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you’d shine under pressure, so be ready to share your experiences.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to switch between tasks and areas in the store. We love team players who can roll with the punches and keep things running smoothly, no matter what.
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like the Sparks App. We’re looking for tech-savvy individuals who can enhance the shopping experience for our customers, so let us know how you can contribute!
We think you need these skills to ace Customer Assistant - Food - Kingston in London
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of when you provided exceptional service or handled a tough situation. This will help us see that you’re ready to deliver that five-star service we pride ourselves on.
Be Flexible and Adaptable:Make sure to mention your ability to adapt to changing situations. Retail can be unpredictable, so share experiences where you’ve successfully navigated busy periods or taken on different roles. This shows us you’re ready to embrace the challenges of the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be one step closer to joining our team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and their unique features will show your passion and knowledge, which is exactly what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress and busy situations. Share specific instances where you maintained focus and efficiency during peak times, showing that you can keep your cool when things get hectic.
✨Be a Team Player
M&S values teamwork, so come prepared to talk about your experiences working in a team. Highlight how you’ve supported colleagues and contributed to a positive work environment, as this will align with their emphasis on collaboration and flexibility.
