At a Glance
- Tasks: Serve customers, manage stock, and enhance the shopping experience in a fast-paced environment.
- Company: Join M&S, one of the UK's fastest growing retailers with a vibrant team culture.
- Benefits: Earn a competitive wage plus an extra £3.00 p/h for late shifts.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Be at the forefront of retail, making a real impact on customer satisfaction every day.
- Qualifications: Must be 18 or over; a passion for food and great customer service is essential.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Friday: 14.30 - 22.30
- Saturday: 14.30 - 22.30
- Sunday: 10.30 - 18.00
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities:
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Colliers Wood in London employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Colliers Wood, where you'll be part of a dynamic team in the UK's fastest growing retailer. We offer competitive pay, including an unsocial hours premium, and a vibrant work culture that values resilience and teamwork. With opportunities for personal growth and development, you'll thrive in a fast-paced environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Colliers Wood in London
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and products. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Being able to demonstrate your ability to thrive under pressure will set you apart.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App. Mentioning how you can use these tools to enhance customer experience will highlight your readiness for the role.
✨Tip Number 4
Be flexible and ready to adapt! During your interview, share examples of times you've successfully adjusted to changing situations. This will prove you're the kind of team player M&S is looking for.
We think you need these skills to ace Customer Assistant - Food - Colliers Wood in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for M&S Food shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering top-notch service and have a love for our products.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us how your experiences have prepared you for this role. Highlight any times you've thrived under pressure or delivered exceptional customer service – we want to know how you can contribute to our team!
Emphasise Teamwork:Since being a team player is crucial, make sure to mention any experiences where you’ve worked well with others. Share examples of how you’ve supported colleagues in a busy environment – it’ll show us you’re ready to contribute to our high-energy atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to chat confidently about their offerings will show your passion and commitment to the role. It’s all about making a great first impression!
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. This role demands quick thinking and adaptability, so share stories that highlight your ability to stay sharp and focused when things get busy.
✨Emphasise Team Spirit
Be ready to discuss your experiences working in teams. M&S values collaboration, so mention times when you’ve supported colleagues or contributed to a positive work environment. It’ll show you’re a team player who fits right in!
✨Get Digital Savvy
Brush up on your digital skills, especially if you’ve used apps or in-store devices before. Mention any relevant experience with technology that enhances customer service, as being digitally confident is key for this role.
