At a Glance
- Tasks: Deliver five-star service and recommend the latest food products to customers.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Competitive pay, unsocial hours premium, and growth opportunities.
- Other info: Flexible shifts in a high-energy environment with potential for career advancement.
- Why this job: Be a brand ambassador and make customers feel valued every time they shop.
- Qualifications: Must be 18+, digitally confident, and a strong team player.
Overview
Join M&S as a Customer Assistant in our Food section, where you\'ll be at the frontline of the UK’s fastest growing retailer.
We’re looking for down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\'re driving.
You\'ll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to customers.
Through remarkable service you\'ll ensure customers feel valued every time they shop with us.
Responsibilities
- Provide outstanding customer service and confidently recommend and sell our newest food products.
- Utilise digital tools, such as Sparks and in-store devices, to enhance the customer experience and ensure customers get the products they want when they need them.
- Contribute to a positive, high-energy environment and support colleagues in delivering a seamless customer experience.
- Be flexible to work across various areas of the store and adapt to changing demands in the retail environment.
- Help drive growth in sales and support store operations (serve, fill) during busy periods.
- Work Pattern
Note: The +£3.00 per hour unsocial premium applies to hours worked between 22:00–06:00.
Requirements
- Must be aged 18 or over due to health and safety legislation.
- Digitally confident with the ability to use store digital tools and devices.
- Ability to work in a high-pressure environment and remain sharp, fast, and focused when the store is busiest.
- Strong team player with a proactive and resilient attitude.
- Flexibility to work across various store areas and shifts.
Benefits
Competitive pay with unsocial premium for late hours; opportunities for growth within the business.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Camden Town Simply Food in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marks & Spencer Plc. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marks & Spencer Plc
Don't be shy about reaching out to Marks & Spencer Plc directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Assistant - Food - Camden Town Simply Food in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marks & Spencer Plc and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
