At a Glance
- Tasks: Assist customers with Travel Money services and ensure a seamless experience.
- Company: Join M&S, a trusted name in retail with a focus on customer service.
- Benefits: Flexible hours, team support, and opportunities for personal growth.
- Other info: Dynamic team environment where your contributions truly matter.
- Why this job: Be the go-to expert for customers and help them prepare for their adventures.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 9.9 - 12.1 £ per hour.
- Work Pattern
- Sunday 12:30-18:00
Friday 14;00-22:00
Saturday 13:00-21:00
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures.
This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
- Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
- Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
- At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
- Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
- Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you.
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Customer Assistant - Travel Money - Lisburn employer: Marks & Spencer Plc
Marks & Spencer Plc is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Salford. Employees benefit from a competitive package, extensive professional development opportunities, and the chance to lead cutting-edge HR technology initiatives, making it a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Lisburn
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Marks & Spencer Plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Marks & Spencer Plc and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Travel Money - Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Marks & Spencer Plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Marks & Spencer Plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Marks & Spencer Plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Marks & Spencer Plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Marks & Spencer Plc will surely appreciate.
