At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Brighton.
- Benefits: Flexible hours, team support, and a rewarding work atmosphere.
- Other info: Perfect for those who thrive in busy environments and love teamwork.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Ability to work under pressure and deliver excellent service.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern: Thursday 12:30 - 20:30, Friday 12:30 - 20:30, Saturday 12:30 - 20:30.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Brighton in Lewes employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Brighton Café team enjoys flexible hours, opportunities for personal growth, and the chance to be part of a dynamic environment that values efficiency and quality service. Join us to not only enhance your skills but also to contribute to a brand renowned for its commitment to excellence and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Brighton in Lewes
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate busy café scenarios. Focus on staying calm under pressure while delivering that five-star service – it’s all about keeping customers happy!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common café order systems or apps. Being digitally confident is key, so if you can demonstrate your tech-savviness during the interview, you’ll stand out from the crowd.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you’ve worked well in a team before. Highlighting your ability to support colleagues and adapt quickly will show you’re the perfect fit for the fast-paced environment at M&S Café.
We think you need these skills to ace Customer Assistant - Cafe - Brighton in Lewes
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and delivering quality even when things get hectic. Use your application to give examples of how you've handled busy situations in the past. We want to know you can thrive in a fast-paced environment!
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with technology or tools that help streamline processes. Show us you're ready to take orders and keep things moving smoothly!
Team Player Vibes:We value teamwork, so make sure to highlight your collaborative spirit. Talk about times you've supported colleagues or contributed to a positive team culture. It’s all about working together to deliver that five-star service!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to recommend food and drink options shows that you’re genuinely interested in the role and can engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. Highlight how you stayed calm and focused while ensuring customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take orders or manage tasks efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you’ve worked well in a team and adapted to changing circumstances. M&S values teamwork, so be prepared to share how you can contribute to a high-performance culture, especially during busy periods.
