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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S team at Leeds White Rose.
- Benefits: Competitive pay with unsocial hours premium and flexible shifts.
- Other info: Intense but rewarding role with opportunities for growth.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Must be over 18, with a knack for teamwork and digital tools.
The predicted salary is between 10 - 12 £ per hour.
Working Pattern: Sunday 07:00 - 15:30, Monday 05:00 - 09:00, Friday 05:00 - 09:00.
Under 18 Disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Foods - Leeds White Rose employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Leeds White Rose
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their café culture. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy periods. Role-playing these situations can help you feel more confident and prepared.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is essential, make sure you’re familiar with any tools or apps that might be used in the café. If you can demonstrate your tech-savviness, it’ll give you an edge.
✨Tip Number 4
Be ready to showcase your teamwork! Think of examples where you’ve worked well with others, especially in high-pressure situations. M&S values collaboration, so showing you can thrive in a team will definitely impress.
We think you need these skills to ace Customer Assistant - Foods - Leeds White Rose
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that you’re all about delivering that five-star service!
Highlight Your Team Spirit: Teamwork is key in our café, so make sure to mention any times you've worked well with others. Whether it’s in a job or a group project, we want to hear how you support your teammates and contribute to a positive atmosphere.
Be Clear About Your Availability: Since this role involves early mornings, be upfront about your availability in your application. Let us know if you can handle those early shifts and how flexible you are with your hours. It’ll help us see you as a great fit for the team!
Keep It Professional but Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and check for typos. A well-written application shows us you care about the role and are ready to represent M&S Café with pride!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in the M&S Café entails. Familiarise yourself with the job description, especially the emphasis on delivering five-star service and maintaining food safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to discuss your experience in providing excellent service. Think of specific examples where you've handled pressure or resolved customer issues effectively. This will demonstrate your ability to stay calm and deliver quality service, even during busy times.
✨Demonstrate Digital Confidence
As you'll be using digital tools to take and fulfil orders, it's crucial to show that you're comfortable with technology. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly and adapt to new tools, as this is key for efficiency in the café.
✨Emphasise Teamwork and Flexibility
Teamwork is essential in a high-pressure environment like the M&S Café. Be ready to talk about how you've worked well in teams before and how you can support your colleagues. Also, highlight your flexibility and readiness to adapt to different roles or tasks as needed, which is vital in a fast-paced setting.