At a Glance
- Tasks: Own and evolve The Knowledge Hub, ensuring accurate and accessible content.
- Company: Join M&S, a dynamic and inclusive business focused on exceptional quality and service.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and wellbeing support.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
- Why this job: Make a real impact by enhancing knowledge experiences and driving innovation.
- Qualifications: Experience in knowledge management tools and excellent communication skills required.
The predicted salary is between 40000 - 50000 € per year.
What You’ll Do
- Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access.
- Lead the end‑to‑end knowledge lifecycle—setting standards for content quality, governance, and delivery while ensuring updates land right first time.
- Shape a seamless, joined‑up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning.
- Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently.
- Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability.
Who You Will Be
- Strong understanding of knowledge management tools and systems, with the ability to assess and optimise how information is structured, accessed and shared.
- Experience in developing and implementing knowledge solutions, including designing and building tools beyond standard platforms such as SharePoint.
- An excellent communicator, able to translate complex information into clear, simple, and actionable content.
- A strong planner and organiser, balancing forward planning with the agility to respond to fast‑paced, reactive demands.
- Confident in stakeholder management, able to challenge, influence, and align teams across multiple functions.
- A self‑starter with strong ownership, energy, and a continuous improvement mindset—comfortable leading, making decisions, and driving progress.
What’s in it for you:
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Everyone’s welcome. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Knowledge Manager employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an inclusive and dynamic employer that values exceptional quality and service. As a Knowledge Manager, you will thrive in a culture that encourages continuous improvement and innovation, with access to extensive training programmes and generous benefits including a 20% colleague discount, competitive holiday entitlement, and industry-leading parental policies. Join us in shaping the future of knowledge management while enjoying a supportive work environment that champions personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their values and goals. Remember, it’s not just about what you know, but how you fit into their team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at M&S.
We think you need these skills to ace Knowledge Manager
Some tips for your application 🫡
Show Your Knowledge Management Skills:Make sure to highlight your experience with knowledge management tools and systems. We want to see how you've assessed and optimised information in the past, so share specific examples that demonstrate your expertise.
Keep It Clear and Simple:As an excellent communicator, it's crucial to translate complex information into straightforward content. When writing your application, use clear language and avoid jargon to showcase your ability to make information accessible.
Demonstrate Your Planning Skills:We love a strong planner! In your application, mention how you've balanced forward planning with the agility to respond to fast-paced demands. This will show us that you can handle the dynamic nature of the role.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Knowledge Hub
Familiarise yourself with the concept of a Knowledge Hub and how it functions as a single source of truth. Be ready to discuss how you would ensure content accuracy and accessibility, and think about examples from your past experience where you've successfully managed knowledge systems.
✨Showcase Your Communication Skills
As an excellent communicator, you’ll need to demonstrate your ability to translate complex information into clear, actionable content. Prepare to share specific instances where you’ve simplified intricate topics for diverse audiences, highlighting your knack for clarity and engagement.
✨Plan for Agility
Highlight your planning and organisational skills while also showcasing your ability to adapt to fast-paced demands. Think of examples where you balanced long-term projects with immediate needs, and be ready to discuss how you prioritised tasks effectively.
✨Engage in Stakeholder Management
Prepare to discuss your experience in stakeholder management, particularly how you’ve influenced and aligned teams across different functions. Bring examples of how you’ve navigated challenges and built consensus, demonstrating your confidence and leadership abilities.
