Team Manager - Food - West London - (Part-time) in Kingston upon Thames

As a Team Manager in Food, you’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It’s a frontline leadership position in one of the most competitive retailers in the UK. You’ll need to be commercially sharp, operationally resilient, and relentless in your standards.

Whether you're managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.

• Lead and coach a team to deliver consistently under pressure.
• Set the pace, build capability, and hold the line on standards.
• Work across departments to deliver a seamless customer experience.
• Drive commercial performance by understanding the numbers and translating them into action.

This is a big job – with big expectations. But for the right leader, it’s the start of something game changing. Are you ready to lead?

Key Accountabilities:

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s.
• Support the delivery and embedding of the business transformation plan and change initiatives for their area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve customer instore experience, improve the operation and drive performance.
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line management activities in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Maintain a safe and legal store environment.

Technical Skills/Experience:

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
• Good working knowledge of VM principles.
• Good level of digital capability and an understanding and use of all systems.
• Knowledge of our people policies and managing performance within a team.
• Good communicator and listener who will inspire, share their knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.

Key Leadership Capabilities:

• Successfully embeds change for lasting commercial impact and results.
• Takes ownership and accountability for the success of their team.
• Spends time coaching colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Uses customer feedback and market trends to guide teams work.
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.

Key Relationships and Stakeholders:

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.