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- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, team support, and opportunities for growth.
- Other info: Dynamic environment with no two shifts the same.
- Why this job: Be at the frontline, making a real impact on customer experiences.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Sunday 8-5pm, Tuesday 6-3pm, Thursday 6-3pm
- Week 2: Tuesday 6-3pm, Thursday 6-3pm, Saturday 5-2pm
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Kendal employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Kendal
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the food range and be ready to chat about your favourites. This will show your passion and help you connect with customers during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Being able to demonstrate how you thrive under pressure will set you apart from the crowd.
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you’ve used technology in previous roles. Mentioning your experience with digital tools can highlight your ability to enhance the customer experience at M&S.
✨Tip Number 4
Be flexible and ready to adapt! Share examples of how you've successfully handled changing demands in past jobs. This will prove you're the kind of team player M&S is looking for, ready to roll with the punches.
We think you need these skills to ace Customer Assistant - Food - Kendal
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know why you love food and M&S products. Share any experiences that highlight your enthusiasm for customer service and how you can help customers find what they need.
Highlight Your Team Spirit: We’re all about teamwork at M&S, so make sure to mention any past experiences where you’ve worked well with others. Show us how you can contribute to a positive environment and support your colleagues in delivering top-notch service.
Be Ready for the Fast Pace: This role is all about thriving under pressure, so don’t shy away from sharing examples of how you’ve handled busy situations before. We want to see that you can keep your cool and stay focused when things get hectic!
Embrace Digital Tools: Being digitally confident is key, so if you have experience using digital tools or apps in previous jobs, make sure to mention it. Let us know how you can use technology to enhance the customer experience and make their shopping journey smoother.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to talk about your experiences working in a team. Share specific instances where you supported colleagues or contributed to a positive work environment. This will demonstrate that you're a great fit for their high-energy culture.
✨Be Ready for Flexibility Questions
Since the role requires adaptability, think about how you've managed changing demands in previous jobs. Be prepared to discuss your availability and willingness to work across different areas of the store, showcasing your flexibility and readiness to embrace challenges.