At a Glance
- Tasks: Help customers with travel money needs and provide excellent service.
- Company: Join a leading retail brand known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the go-to expert for customers before their adventures and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 13 € per hour.
Work Pattern
- Sunday: 10:30 – 18:30
- Monday: 08:00 – 18:00
- Wednesday: 08:00 – 18:00
- Thursday: 13:00 – 18:00
- Friday: 08:00 – 18:00
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless. Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business. At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others. Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Ipswich employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer connection. Our Ipswich location provides a supportive environment where employees can thrive, with opportunities for personal growth and development in the fast-paced Travel Money sector. Join us to be part of a team that prioritises service excellence and fosters a sense of community, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Ipswich
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect with the team during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to handle pressure and deliver brilliant service. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Be ready to demonstrate your digital confidence. Familiarise yourself with common tools used in retail transactions, as being tech-savvy is key for this role. Show us you can adapt quickly!
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you've supported colleagues in the past. We love seeing candidates who can build confidence and capability in others.
We think you need these skills to ace Customer Assistant - Travel Money - Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've connected with customers and provided them with brilliant service in the past.
Be Detail-Driven:Since accuracy is key in this role, pay close attention to detail in your application. Double-check for any typos or errors, and ensure that your information is presented clearly and concisely.
Demonstrate Digital Confidence:Mention any experience you have with digital tools or technology. We’re looking for someone who can quickly adapt to our systems, so let us know how you’ve used tech to enhance customer experiences before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Assistant in Travel Money. Familiarise yourself with the products and services offered, as well as the importance of accuracy and compliance. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
Since this role is all about connecting with customers, think of examples from your past experiences where you've provided excellent service or resolved issues. Be ready to share how you keep calm under pressure and make every interaction personal and effortless.
✨Demonstrate Digital Confidence
As being digitally confident is essential for this position, be prepared to discuss any relevant tools or systems you've used in previous roles. If you have experience with financial transactions or customer service software, highlight that to show you're ready to hit the ground running.
✨Emphasise Teamwork and Flexibility
This job requires collaboration and adaptability. Think of times when you've worked well in a team or adapted to changing priorities. Share these stories to illustrate that you can contribute positively to the team dynamic and maintain high standards in service.
