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- Tasks: Serve customers, keep the store tidy, and meet sales targets in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a focus on food.
- Benefits: Gain valuable experience, work in a dynamic team, and enjoy flexible working opportunities.
- Other info: Embrace a vibrant workplace culture with opportunities for growth and development.
- Why this job: Be at the forefront of customer service and make a real difference every day.
- Qualifications: Must be 18 or over; strong communication and customer service skills are essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Sunday 4am - 8am
- Monday 4am - 8am
- Tuesday 4am - 8am
- Wednesday 4am - 8am
- Thursday 4am - 8am
- Week 2: Tuesday 4am - 8am
- Wednesday 4am - 8am
- Thursday 4am - 8am
- Friday 4am - 8am
- Saturday 4am - 8am
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Overview: Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re looking for individuals who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving. We need passionate colleagues who take pride in M&S Food products and are ready to roll their sleeves up and work day in and day out, meeting strong customer demand head‑on.
Key Accountabilities:
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked.
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High level of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for it regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Additional Responsibilities and Requirements:
- Work in a high‑pressure environment, staying sharp, fast and focused when the store is busiest.
- Be digitally confident, utilising tools such as the Sparks App and in‑store devices.
- Be a team player, contributing to a positive, high‑energy environment.
- Show flexibility, ready to work across various areas of the store as demands change.
Inclusion and Accessibility: M&S is committed to an active Inclusion, Diversity and Equal Opportunities policy. We respect and encourage reasonable adjustments throughout the recruitment process and support flexible working as needed.
Customer Assistant- Food- Martlesham Heath Simply Food in Ipswich employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Food- Martlesham Heath Simply Food in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, which are key for this role.
✨Tip Number 3
Dress the part! Even though it’s a food retail position, looking smart and presentable can make a great first impression. It shows you take the opportunity seriously and are ready to represent M&S well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a nice touch!
We think you need these skills to ace Customer Assistant- Food- Martlesham Heath Simply Food in Ipswich
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know why you love food and what excites you about working in a food retail environment. We want to see your enthusiasm shine through!
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We’re looking for individuals who can deliver five-star service, so share examples of how you've gone above and beyond for customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process quickly. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Schedule
Since this role involves early morning shifts, make sure you’re familiar with the work pattern. Be ready to discuss how you can manage your time effectively and demonstrate your commitment to those hours.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this will resonate well with the interviewers looking for five-star service.
✨Demonstrate Adaptability
This job requires flexibility and the ability to handle pressure. Be ready to share experiences where you successfully adapted to changing situations or managed a busy environment, showing that you can thrive in a fast-paced setting.
✨Familiarise Yourself with M&S Products
Take some time to learn about M&S Food products before your interview. Being able to discuss specific items or promotions will show your enthusiasm for the brand and your readiness to engage with customers knowledgeably.