At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Dynamic shifts that keep you on your toes in a fast-paced environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 10 - 12 € per hour.
Work Pattern:
- Week 1: Sunday 15:00 - 19:00
- Monday 19:00 - 23:00
- Wednesday 19:00 - 23:00
- Thursday 19:00 - 23:00
- Friday 19:00 - 23:00
Week 2:
- Monday 19:00 - 23:00
- Tuesday 19:00 - 23:00
- Wednesday 19:00 - 23:00
- Thursday 19:00 - 23:00
- Saturday 19:00 - 23:00
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Martlesham Heath in Ipswich employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Martlesham Heath, where you'll be part of a dynamic team in the UK's fastest growing retailer. We offer a vibrant work culture that values resilience and teamwork, alongside competitive pay including an unsocial hours premium. With opportunities for personal growth and development, you'll thrive in a fast-paced environment while delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Martlesham Heath in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the conversation, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate your commitment to delivering five-star service, which is key for this role.
✨Tip Number 3
Be ready to showcase your flexibility! Since no two shifts are the same, prepare to discuss how you've adapted to changing situations in previous jobs. This will show that you're the kind of team player who can thrive in a high-pressure environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, take your marks and get that application in today!
We think you need these skills to ace Customer Assistant - Food - Martlesham Heath in Ipswich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing a fantastic experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this fast-paced environment, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to talk confidently about your favourite items or recent launches will show your passion and knowledge, which is exactly what they’re looking for.
✨Showcase Your Resilience
Prepare examples of how you've thrived under pressure in previous roles. Whether it’s handling a busy shift or dealing with a difficult customer, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Team Spirit
Think of instances where you’ve worked well in a team. M&S values collaboration, so be ready to share how you’ve supported colleagues and contributed to a positive work environment.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used any retail apps or tools before. Mentioning your comfort with technology will highlight your readiness to utilise M&S's digital tools to enhance customer experience.
