At a Glance
- Tasks: Assist customers in the Food section, providing top-notch service and product recommendations.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and a chance to grow your skills in retail.
- Other info: Dynamic role with opportunities for career advancement in a fast-paced environment.
- Why this job: Be at the forefront of customer service and make a real difference every day.
- Qualifications: Passion for food, strong communication skills, and a team-oriented mindset.
The predicted salary is between 12 - 13 € per hour.
Work Pattern: Sunday 17:00-21:00, Wednesday 18:00-22:00, Thursday 18:00-22:00, Friday 18:00-22:00, Saturday 18:00-22:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.
Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?
Customer Assistant - Food (Late Nights) - Inverness employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Inverness means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With a focus on employee growth and development, M&S offers a supportive work culture where your contributions are recognised and rewarded. Enjoy the unique advantage of working in a fast-paced environment that not only challenges you but also provides opportunities to enhance your skills and advance your career within one of the UK's leading retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Late Nights) - Inverness
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what makes them tick. This way, you can show off your passion for their food products and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Being able to demonstrate your ability to thrive under pressure will set you apart from the crowd.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with M&S's digital tools like Sparks. Mentioning how you can use these tools to enhance the customer experience will definitely catch their eye.
✨Tip Number 4
Be ready to showcase your flexibility! Prepare examples of how you've adapted to changing situations in previous roles. M&S loves team players who can roll with the punches and keep things running smoothly.
We think you need these skills to ace Customer Assistant - Food (Late Nights) - Inverness
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. We want to see that you're not just applying for a job, but that you're genuinely excited about being part of our food team.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you've had in customer service. We’re looking for down-to-earth colleagues who can deliver five-star service, so share examples of how you've gone above and beyond for customers in the past. This will show us you’re ready to thrive under pressure!
Be Digital Savvy:Since being digitally confident is essential, don’t forget to mention any experience you have with digital tools or technology. Whether it’s using apps or in-store devices, we want to know how you can enhance the customer experience with your tech skills.
Embrace Flexibility:In your application, highlight your ability to adapt to changing demands. Share experiences where you've had to be flexible in your work environment. We need team players who can handle the hustle and bustle of a busy store, so show us you’re up for the challenge!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare to share specific examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a challenging situation. This will highlight your ability to thrive under pressure and your commitment to making customers feel valued.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you contribute to a positive work environment. Share experiences where you supported colleagues or collaborated on tasks. This will demonstrate that you're not just a lone wolf but someone who thrives in a team setting.
✨Embrace Flexibility and Adaptability
Since the role requires flexibility, think of examples where you've adapted to changing situations or taken on different responsibilities. Highlight your willingness to roll up your sleeves and tackle whatever comes your way, showing that you're ready for the dynamic nature of retail.
