Team Support Manager - Food - Hertford SF

• Team Support Manager
• Work Pattern
• Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join M&S as a Team Manager in Food where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back‑office leadership role.

You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people‑first leaders who thrive in fast‑moving environments, make bold decisions, and know how to bring the best out of others.

• What success looks like
• A department that trades strongly, looks brilliant and delivers five‑star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S
• What we’re looking for
• Proven experience leading teams in a fast‑paced retail or customer‑focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance‑manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

Job Description

• Purpose
• To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all Travel Money and other service channels brilliantly well
• Be the voice of our customer to help us continually improve
• Key Accountabilities
• Demonstrate a genuine interest in your customers and build good relationships
• Serve our customers efficiently and brilliantly well
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
• Own your own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services help our customers
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and the part you play
• Complete all Travel Money tasks with pace, accuracy and in line with procedures
• Follow safe, legal and financial crime working practices
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