At a Glance
- Tasks: Lead the fill operation and coordinate resources for a smooth store experience.
- Company: Join a dynamic team at M&S in Hemel Hempstead.
- Benefits: Competitive pay, including unsocial hours premium, and a supportive work environment.
- Other info: Great opportunity for hands-on experience and career growth.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Working Pattern:
- Week 1
- Monday: 05:00 - 13:00
- Tuesday: 05:00 - 13:00
- Wednesday: 05:00 - 13:00
- Friday: 05:00 - 13:00
- Saturday: 05:00 - 13:00
- Week 2
- Sunday: 13:00 - 21:00
- Monday: 12:00 - 20:00
- Wednesday: 12:00 - 20:00
- Thursday: 12:00 - 20:00
- Friday: 12:00 - 20:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Responsibilities:
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role. There is opportunity for those who are ready to roll up their sleeves.
Team Support Manager - Hemel Hempstead employer: Marks & Spencer Plc
Marks & Spencer Plc is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Salford. Employees benefit from a competitive package, extensive professional development opportunities, and the chance to lead cutting-edge HR technology initiatives, making it a rewarding place for those looking to make a meaningful impact in their careers.
