At a Glance
- Tasks: Lead the fill operation and coordinate resources for a ready-to-trade salesfloor.
- Company: Join a leading retailer known for its commitment to quality and customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for coaching and team building.
- Other info: Shift patterns include evenings and weekends, ensuring flexibility.
- Why this job: This role offers a chance to lead and make a significant impact in store operations.
- Qualifications: Candidates must be 18 years or older and demonstrate strong leadership skills.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern:
- Week 1: Wednesday: 13:00-20:00
- Thursday: 13:30-20:00
- Saturday: 12:00-20:00
- Week 2: Sunday: 13:00-21:00
- Wednesday: 13:00-20:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Shift Lead - Food - Hemel Hempstead employer: Marks & Spencer Plc
Located in Hemel Hempstead, this retailer values inclusivity and teamwork. Employees benefit from a supportive atmosphere and opportunities for personal growth. The team is dedicated to delivering exceptional customer service and operational excellence.
We think you need these skills to ace Shift Lead - Food - Hemel Hempstead
Communication Skills
Problem-Solving Skills
Time Management
Adaptability
Customer Service
Reliability
Attention to Detail
