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For Companies At a Glance
- Tasks: Lead a team in delivering exceptional customer service and maintaining store standards.
- Company: Join a leading fashion, home, and beauty retailer with a vibrant culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Work Pattern
- Week 1: Sunday: 06:00–14:00
- Monday: 06:00–14:00
- Wednesday: 08:00–16:00
- Thursday: 08:00–14:00
- Friday: 08:00–14:00
- Week 2: Monday: 08:00–16:00
- Tuesday: 06:00–14:00
- Wednesday: 06:00–14:00
- Friday: 08:00–16:00
- Saturday: 06:00–14:00
Purpose
- Duty Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Leads colleagues in delivery of task prioritising customer first.
- Plans, allocates and follows through on delivery of task to a consistent standard across the store.
- Drives on the job productivity.
- Supports colleagues through coaching and feedback.
- Uses MI to take action to drive performance.
- Helps maintain a safe and legal environment for colleagues and customers.
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience
- Supports the delivery of excellent customer service and KPI’s across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Fashion, Home & Beauty - Hedge End employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Hedge End
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them too! Asking about their team dynamics or how they support employee growth shows that you’re keen on contributing positively to the workplace.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Hedge End
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering excellent customer service and supporting your team. Share specific examples that highlight your passion for fashion, home, and beauty.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'operational excellence' and 'coaching', to show us you understand what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant experience and skills. Remember, we want to know how you can contribute to our store's success!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Before the interview, make sure you understand how the company operates and its strategy. Familiarise yourself with their customer service standards and operational excellence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to manage and support your team. Prepare examples of how you've successfully led a team or handled difficult situations in the past. Highlight your coaching abilities and how you've helped colleagues improve their performance.
✨Be Customer-Centric
Since the role prioritises customer satisfaction, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would act on customer feedback to drive improvements in the store.
✨Demonstrate Flexibility and Adaptability
The job requires a good level of adaptability to change. Prepare to discuss times when you've had to adjust your approach or plans due to unforeseen circumstances. This will show that you can handle the dynamic nature of retail effectively.