At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in a fast-paced food retail environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn a competitive wage plus an extra £3.00 p/h for unsociable hours worked.
- Other info: Flexible shifts and opportunities for growth in a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18 and ready to thrive under pressure in a dynamic setting.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Week 1: Sunday 21:00–06:00
- Monday 21:00–06:00
- Saturday 21:00–06:00
- Week 2: Monday 21:00–06:00
- Thursday 21:00–06:00
- Friday 21:00–06:00
Under 18 Disclaimer: This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00–06:00.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities:
- At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Hedge End employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Hedge End means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. With a strong emphasis on employee growth, we offer competitive pay including an unsocial hours premium, a vibrant work culture that values teamwork and resilience, and opportunities to enhance your skills in a fast-paced environment. Here, you’ll not only contribute to exceptional customer experiences but also thrive in a supportive atmosphere that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Hedge End
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the conversation, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires adapting to different areas of the store, come prepared with examples of how you've successfully handled changing demands in previous jobs or experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at M&S. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Food - Hedge End
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a part of the M&S team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in fast-paced environments. We love seeing examples of how you've thrived under pressure or delivered exceptional service, so don’t hold back!
Be Yourself:We’re looking for down-to-earth colleagues, so don’t be afraid to let your personality come through in your application. Share a bit about yourself and what makes you a great fit for our team at M&S.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Show Your Resilience
Prepare examples of how you've thrived under pressure in previous roles. This job demands quick thinking and adaptability, so share stories that highlight your ability to stay calm and effective during busy times.
✨Emphasise Team Spirit
Think about times when you’ve worked well in a team. M&S values collaboration, so be ready to discuss how you support your colleagues and contribute to a positive work environment.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used similar tools in past jobs. Mention any experience with customer service technology or apps, as being digitally confident is essential for this role.
