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- Tasks: Be the backbone of our store, managing stock and ensuring a smooth shopping experience.
- Company: Join M&S, a leader in retail with a commitment to innovation and inclusivity.
- Benefits: Competitive pay, flexible working options, and comprehensive training provided.
- Why this job: Make a real impact by delivering exceptional service and keeping our store running smoothly.
- Qualifications: Must be 18 or older, with a passion for customer service and teamwork.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern:
- Week 1: Monday: 04:00 - 12:00
- Tuesday: 04:00 - 12:00
- Wednesday: 04:00 - 12:00
- Friday: 04:00 - 12:00
- Saturday: 04:00 - 12:00
Week 2:
- Sunday: 06:00 - 14:00
- Monday: 04:00 - 12:00
- Wednesday: 04:00 - 12:00
- Thursday: 04:00 - 12:00
- Friday: 04:00 - 12:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Operations) - Hatfield Oldings Corner employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Operations) - Hatfield Oldings Corner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and operations. Prepare your answers, focusing on how your skills align with the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Talk about times you've gone above and beyond for customers. We love candidates who are excited about making a difference!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows you appreciate the opportunity and are still keen on the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Assistant (Operations) - Hatfield Oldings Corner
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the key accountabilities in the job description. We love seeing how you can contribute to keeping our stores running smoothly!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. No need for fluff – just the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join our team at M&S!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations entails. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can apply those skills to ensure a great shopping experience at M&S.
✨Demonstrate Adaptability
The job requires you to be adaptable to changing situations. Prepare to share instances where you've successfully managed unexpected challenges or changes in your workload. This will show that you're ready to roll with the punches in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
