Customer Assistant - Food - Haslemere SF

Work Pattern: Week 1: Monday 04:45-08:45, Wednesday 04:45-08:45, Friday 04:45-08:45, Saturday 04:45-08:45. Week 2: Sunday 07:15-11:15, Monday 04:45-08:45, Thursday 04:45-08:45, Friday 04:45-08:45.

Join M&S Customer Assistant in the Food section, frontline of the UK’s fastest growing retailer. We are not just filling shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on.

Role Overview: You will be a resilient and committed brand ambassador ready to raise the bar by confidently recommending and selling our newest food products to customers. Through remarkable service, you make sure our customers feel truly valued every time they shop with us. At M&S, customers don’t wait. You thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

Frontline Role: This is a frontline role, not for the faint-hearted. But for those ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today. This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose: Deliver a great shopping experience for our customers. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities:

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities:

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.